Design Team Sales Manager

Design Team Sales Manager
Nell Hill's | Briarcliff Store | Full-Time | On-Site | Salaried + Commission

ABOUT THIS ROLE
Nell Hill's is looking for an experienced Sales Manager who leads with passion, builds with purpose, and inspires their team to create extraordinary interior design experiences. If you love beautiful spaces, thrive on connection, and know how to bring out the best in the people around you, we built this role for you. You'll lead our Interior Design Department: coaching a talented team of designers, driving sales performance, and creating an environment where every team member is motivated, supported, and proud of the work they do!

COMPENSATION
This role starts with a base pay of $65k–$75k annually, based on your experience. You'll also be eligible for commissions: as the Design Team Sales Manager, you'll receive a monthly commission based on the total eligible sales associated with your team, paid in addition to your base salary. There is no cap on the commission you can earn, increased sales in your department translate directly into increased earnings for you!

WHAT YOU'LL DO
Team Leadership & Culture

Lead, coach, and develop a team of Designers, fostering a culture of positivity, accountability, and sales focus

Set clear expectations for performance, professionalism, and client engagement

Lead by example on the showroom floor - demonstrating best practices in clienteling, product knowledge, and customer connection

Build a team environment that is driven and self-motivated, positive and genuine, collaborative and respectful, and independent and accountable

Handle complaints and performance issues professionally, escalating to leadership as appropriate

Coaching, Training & Development

Hold monthly one-on-one meetings with each Designer to review performance, provide feedback, and set goals

Facilitate regular team meetings to align on priorities, share updates, and celebrate wins

Develop and deliver trainings on product knowledge, sales techniques, clienteling, and design services

Implement systems and processes that support consistency and team effectiveness

Push through company programs and initiatives, ensuring the team is informed and engaged

Sales Performance & Reporting

Own department sales performance - monitor results, identify trends, and take action to meet and exceed goals

Run reporting to fully understand individual and team sales activity, pipelines, and performance metrics

Support Designers in working leads from initial contact through project follow-up and close

Gather customer feedback, project data, and team suggestions to provide actionable input to the buying team

Opportunity to attend Market to support the buying process and deepen product knowledge

Scheduling & Operations

Build and manage the monthly schedule for the design team, ensuring adequate floor coverage

Approve time-off requests and manage scheduling changes in accordance with company policy

Ensure Designers are maximizing floor time with customers while supporting their project prep and planning needs

Maintain oversight of the Design Studio - organized, welcoming, and fully functional

Client Engagement & Project Support

Maintain a deep understanding of interior design to support the team at every stage - from leads and appointments to project follow-up and order resolution

Support Designers in building lasting client relationships focused on long-term loyalty, repeat business, and referrals

Assist in resolving escalated customer concerns with professionalism and a solutions-first mindset

Support the team in building and maintaining client portfolios so completed work can be shared

Vendor Relationships & Product Knowledge

Maintain strong relationships with key vendors to support custom order placement and management

Develop and maintain a high level of product knowledge to coach the team and support customer interactions

Support Designers in the accurate preparation and submission of custom orders

Cross-Team Collaboration

Collaborate with Visual Merchandising to support weekly floor moves and maintain a beautiful showroom

Partner with the Buying team to share sales data, customer insights, and team feedback

Communicate significant design projects to the Marketing team for shareable content and service promotion

Attend monthly leadership meetings and communicate key updates and priorities to your team

Participate in special events, seasonal activations, and storewide initiatives

WHAT WE'RE LOOKING FOR

3–5+ years of retail sales management experience, preferably in design, home furnishings, or a lifestyle environment

Proven ability to lead, coach, and develop a sales team to meet and exceed performance goals

Strong understanding of interior design principles at a level that allows you to confidently support a design team

Experience managing custom orders and vendor relationships

Comfortable with POS and reporting systems; Shopify experience is a plus

Excellent communicator with the ability to deliver clear feedback, run productive meetings, and collaborate across departments

Highly organized, proactive, and solutions-oriented

Warm, approachable, and genuinely passionate about people, product, and the customer experience

Comfortable managing complaints and navigating difficult conversations with professionalism and grace

PLEASE NOTE
Weekends are a required part of this role. Our busiest, most energetic days on the floor are where genuine connections happen most often. We are looking for someone who is genuinely joyful and enthusiastic - warm, curious, and passionate about beautiful spaces, home décor, and design - and who lifts the energy of those around them.
PHYSICAL REQUIREMENTS

Comfortable standing and walking for extended periods

Able to lift and carry merchandise up to 50 lbs as needed

Adaptable to a lively retail environment with frequent customer and team interaction

INTERESTED?
We'd love to hear from you. Send your resume and a brief note about your leadership approach to:
hr@nellhills.com

Nell Hill's · Briarcliff Store · Locally Owned · Equal Opportunity Employer