Genentech in South San Francisco is hiring a Director, CX Strategy to transform how patients, providers, and caregivers connect across CMG. You will lead a team of CX Strategists within the Digital Experience organization, embedding human-centered design and omnichannel capabilities into enterprise decision-making.
You will architect CX strategy & governance, mentor talent, develop journey maps and personas, drive omnichannel integration, measure impact, and align Commercial, Medical, and
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