Digital Communications & UX Specialist

Technical Communications & Creative Services Specialist/ Digital Communications & UX Specialist

12+ Months Contract

100% Onsite required

Jackson, MS 39202

Responsibilities:
Project Management and Collaboration

Partner with staff, editors, writers, IT, and external vendors to manage projects from concept through delivery.

Lead cross-functional meetings to discuss projects, tasks, and process documentation.

Internal and external agency communications, both written and verbal.

Assist in developing and executing strategic communications plans that integrate both digital and offline tactics.

Coordinate timelines, resources, and workflows to ensure high-quality, on-time deliverables.

Develop dashboards and monitoring tools for users to track project and/or task progress.

Digital Communications and Design:

Concept, design, and produce print and digital collateral - such as infographics, presentations, whitepapers, eBooks, etc. - while adhering to industry and agency brand standards

Manage and create engaging content for websites, social media platforms, and other digital assets

Support campaigns that align with organizational objectives, monitor trends, analyze performance, and track metrics

Contribute fresh ideas and creative approaches that enhance audience engagement and organizational visibility.

Ensure digital communications and design deliverables meet accessibility standards, including WCAG guidelines, to support inclusive access across digital platforms and materials.

Required Skills/Experience
Provide the minimum required skills and/or experience the contractor must possess to qualify for this position.

Bachelor’s degree or higher in related field (such as Information Services, English, Communications, etc.)

Effective communication, organizational, and time management skills. 7+ years

Strong Technical writing writing, editing, and visual communication skills; adaptive style for different platforms and audiences. 7+ years

Proficiency in process optimization and internal documentation. 7 years

Ability to work independently as well as collaboratively within a team. 7 years

Professional experience in graphic design, digital media, or communications. 5-7 years

Tools: Microsoft Office Suite (PowerPoint, Excel, Word), Adobe Creative Cloud (Illustrator, Photoshop, InDesign), Microsoft SharePoint, Microsoft Teams, Adobe Workfront, Google Workspace, Smartsheet,Confluence, Lucidchart, SAP Business Network. 5-7 years

Experience with communications related to child welfare is a big plus

Experience with accessibility standards (WCAG). 5-7 years

Experience working with information systems, cloud technologies, data analysis, or technology implementation projects. 5-7 years

Knowledge of User Experience (UX) design. 5-7 years

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