Virtual Vocations Inc is hiring: Director of Communication Platforms in None

Leading the strategy and performance of patient-facing communication channels, the full-time Director of Communication Platforms will work remotely to enhance access and deliver a high-quality experience through various digital platforms, including Genesys, while collaborating with internal teams to align business goals with scalable capabilities.
Key responsibilities

Provide strategic leadership for the vision and optimization of communication platforms, focusing on a seamless omnichannel experience
Drive the adoption of emerging technologies like conversational AI and intelligent routing to enhance service levels and self-service options
Manage relationships with technology partners, overseeing contract negotiations, vendor accountability, and budget management

Required qualifications

Minimum of 5+ years of experience in leading contact center or customer engagement platform teams
Hands-on expertise with Genesys, including routing and digital messaging, with relevant certifications preferred
Experience implementing digital omnichannel solutions in a customer-facing environment, preferably in healthcare or regulated industries
Strong understanding of platform integrations and compliance requirements for patient communications, including HIPAA and TCPA
Proven ability to manage technology budgets and vendor contracts effectively