YouTube’s Scaled Comms and Escalation team in California handles around-the-clock communications for sensitive issues, protecting brand reputation and user safety through expert escalation management.
The role involves leading escalations, coordinating with PR, Trust and Safety, Product, and Engineering, and shaping external communications while adhering to tight deadlines. English fluency and cross‑functional collaboration are essential. This position is based in California with Google LLC.
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Strategic Communications & Escalation Lead
Google LLC · San Bruno, CA, USA ·
- Job type:
- Full Time