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Job Title: Senior Account Manager / Client Partner

Location: Chicago, IL (Onsite)

Role Summary

We are seeking a Senior Account Manager / Client Partner based in Chicago to lead and grow our strategic engagement with one of our key client. This role will be responsible for end-to-end account ownership, including executive stakeholder management, client engagement, delivery oversight, and expansion of the account beyond the existing eQE footprint in the other Digital Technology area.

This is a senior, client-facing role requiring strong commercial acumen, deep relationship management skills, and the ability to identify, shape, and close new growth opportunities within a complex enterprise environment.

Key Responsibilities

Client Engagement & Relationship Management

Act as the primary point of contact and trusted advisor for client across business and technology stakeholders.
Build and sustain strong executive relationships (Director, MD and VP levels) within client team
Drive regular governance, QBRs, and strategic reviews to ensure alignment with client priorities and long-term roadmap.
Proactively manage client satisfaction, risk, and escalations.

Account Growth & Revenue Expansion

Own the overall growth and account health for the account.
Identify, shape, and pursue new opportunities beyond eQE, including (but not limited to):
Digital transformation
Cloud & platform engineering
Data, analytics, and AI
Product engineering
DevOps and SRE
Modernization of legacy systems
Work closely with sales, pre-sales, and solution teams to create compelling value propositions and proposals.
Drive account mining, cross-sell, and upsell strategies to meet and exceed growth targets.

Strategic Account Planning

Develop and execute a long-term account strategy and growth roadmap aligned with client business objectives.
Track industry trends in aviation, airline IT, and digital transformation to proactively position new solutions.
Represent the organization as a strategic partner, not just a service provider.

Required Experience & Qualifications

8 – 15 years of experience in account management, client partnering, or consulting roles within IT / technology services organizations.
Proven experience managing large, complex enterprise accounts (preferably in airlines, travel, transportation, or adjacent industries).
Demonstrated success in growing accounts beyond an initial service line (e.g., expanding from QA/eQE into broader digital or engineering services).
Strong understanding of enterprise technology landscapes, digital transformation, and modern engineering practices.
Excellent executive communication, negotiation, and stakeholder management skills.
Experience working with global delivery models (onshore/offshore).
Ability to operate independently and make strategic decisions in a client-facing leadership role.

Preferred Qualifications

Prior experience working with Airline clients or large transportation enterprises.
Exposure to cloud platforms, data & AI, digital products, and modernization programs.
Experience managing multi-million-dollar accounts with aggressive growth targets.

Key Competencies

Strategic thinking and commercial mindset
Executive presence and influencing skills
Strong problem-solving and decision-making ability
High accountability and ownership
Customer-first mindset with a growth orientation

","shortDescription","

Job Title: Senior Account Manager / Client Partner

Location: Chicago, IL (Onsite)

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