Senior Account Manager / Client Partner

Job Title: Senior Account Manager / Client Partner

Location: Chicago, IL (Onsite)

Role Summary

We are seeking a Senior Account Manager / Client Partner based in Chicago to lead and grow our strategic engagement with one of our key client. This role will be responsible for end-to-end account ownership, including executive stakeholder management, client engagement, delivery oversight, and expansion of the account beyond the existing eQE footprint in the other Digital Technology area.

This is a senior, client-facing role requiring strong commercial acumen, deep relationship management skills, and the ability to identify, shape, and close new growth opportunities within a complex enterprise environment.

Key Responsibilities

Client Engagement & Relationship Management

• Act as the primary point of contact and trusted advisor for client across business and technology stakeholders.
• Build and sustain strong executive relationships (Director, MD and VP levels) within client team
• Drive regular governance, QBRs, and strategic reviews to ensure alignment with client priorities and long-term roadmap.
• Proactively manage client satisfaction, risk, and escalations.

Account Growth & Revenue Expansion

• Own the overall growth and account health for the account.
• Identify, shape, and pursue new opportunities beyond eQE, including (but not limited to):
• Digital transformation
• Cloud & platform engineering
• Data, analytics, and AI
• Product engineering
• DevOps and SRE
• Modernization of legacy systems
• Work closely with sales, pre-sales, and solution teams to create compelling value propositions and proposals.
• Drive account mining, cross-sell, and upsell strategies to meet and exceed growth targets.

Strategic Account Planning

• Develop and execute a long-term account strategy and growth roadmap aligned with client business objectives.
• Track industry trends in aviation, airline IT, and digital transformation to proactively position new solutions.
• Represent the organization as a strategic partner, not just a service provider.

Required Experience & Qualifications

• 8 – 15 years of experience in account management, client partnering, or consulting roles within IT / technology services organizations.
• Proven experience managing large, complex enterprise accounts (preferably in airlines, travel, transportation, or adjacent industries).
• Demonstrated success in growing accounts beyond an initial service line (e.g., expanding from QA/eQE into broader digital or engineering services).
• Strong understanding of enterprise technology landscapes, digital transformation, and modern engineering practices.
• Excellent executive communication, negotiation, and stakeholder management skills.
• Experience working with global delivery models (onshore/offshore).
• Ability to operate independently and make strategic decisions in a client-facing leadership role.

Preferred Qualifications

• Prior experience working with Airline clients or large transportation enterprises.
• Exposure to cloud platforms, data & AI, digital products, and modernization programs.
• Experience managing multi-million-dollar accounts with aggressive growth targets.

Key Competencies

• Strategic thinking and commercial mindset
• Executive presence and influencing skills
• Strong problem-solving and decision-making ability
• High accountability and ownership
• Customer-first mindset with a growth orientation