Librarian

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Librarian – Teen Services

Charlotte Mecklenburg Library

“Follow your calling, Find your career”

Please apply by 8/10/25

Salary Range $53,296.78 - $66,620.97

This is an exempt (salaried) position. Pay rates are based on education, skill, experience level and internal equity. Internal equity considerations include an assessment of the applicant’s salary history and qualifications in comparison to the market rate and requirements for the job.

Charlotte Mecklenburg Library is one of America’s leading urban public libraries, serving one of the country’s great emerging metropolitan areas in North Carolina. Our library system serves a community of approximately one million citizens in the city of Charlotte and the towns of Matthews, Pineville, Mint Hill, Davidson, Cornelius, and Huntersville – all located in Mecklenburg County. Accessible and welcoming to all, our library celebrates the joy of reading, fosters learning and growth, connects people to each other and the world, and inspires individuals with what they can achieve. Through our 20 locations, online, and through targeted outreach, we deliver exceptional library services and programs with a mission to create a community of readers and empower individuals with free access to information and the universe of ideas.

Location:

West Blvd. Library: 2157 West Blvd. Charlotte, NC 28208

The West Boulevard Library is conveniently located along the West Boulevard Corridor on the bus line for ease of access. This close-knit community on the westside of Charlotte houses several long established neighborhoods. Serving as a meeting place for its residents, West Boulevard Library is a warm and welcoming community hub. The community looks to the staff of the West Boulevard Library for its digital literacy needs. This Library branch strives to develop and support partnerships with other community resources to enrich the lives of the residents.

Schedule

Day shift 8am – 5pm. This position requires at least one closing shift per week of 11am-8pm, and alternating Friday and Saturday shifts of 8am-5pm.

Position Summary

This is a Teen Services Librarian position. The Teen Services Librarian provides programming to youth ages 12 to 18. Teen staff members should also focus on special populations including preteens and emerging adults, as well as parents/caregivers and educators. Teen Services staff best understand how to serve the teens in their communities by providing them with a variety of diverse programs with consideration of equity, diversity, and inclusion; principles of adolescent development; and the needs, interests, and goals of all teens in the community.

In addition to programming, this position is responsible for providing frontline customer service to customers of all ages in the library branch. This includes technology assistance and assisting customers in accessing the full spectrum of library resources in multiple formats - print, digital, media, programs and classes. Other responsibilities include responding to reference, research/homework and readers' advisory requests; explaining and interpreting the library's services, policies and procedures; developing, managing and promoting the library's collection of materials; and assisting in the planning and implementation of programs that focus on the following priority areas: Learning, Literacies, Creativity, Community, and Leadership & Life Skills.

Essential Functions

Meet customers' informational, research and pleasure reading needs by matching requests to appropriate resources.

Determine the timeliest, authoritative and appropriate information source for each customer, based on questions asked, the information required, and the format (print, non-print) that provides the most effective delivery.

Train customers in the use of electronic reference resources, internet searches, e-books and digital downloads; provide guidance and instruction for both general and specific requests. Enables customers to operate PCs, tablets, mobile devices to access digital materials.

Troubleshoot problems or instructs customers in the use of software and hardware. Assesses the level of instruction needed to use technology.

Manage and maintain library materials in specific, assigned areas of the collection by noting community needs and customer requests, consulting reviews and bibliographies, checking lost and missing reports and recommending purchases.

Perform relevant collection management tasks to ensure that resources are available to meet the informational and recreational needs of the community.

Provide quality programming for a targeted audience; creates promotional materials and merchandises collection with displays.

Develop varied and creative programs, publications and displays to enhance library services.

Continue professional development through workshops, classes, webinars, conferences, retreats, etc. request marketing assistance.

Choose activities to enhance or develop skills needed to meet professional or learning goals.

Perform administrative duties that may include serving as manager on duty, scheduling employees, submitting maintenance and IT tickets, dealing with customer concerns, reserving meeting rooms, interpreting and enforcing library policy.

Exercise sound judgment and uses available resources to determine the action needed.

Provide coordination and oversight of the teen volunteer program at West. Blvd. Library.

Collaborate with Library Associates to plan and implement programming for teens.

Contribute as needed to CMLibrary Teens Instagram account.

Minimum Qualifications

Minimum of two years of public library experience

Education

Master’s degree in Library science from an ALA-accredited institution

Licenses And Certifications

NC Public Library certification required or must be obtained within 12 months of hires

Preferred Qualifications

Bilingual

Experience engaging with preteen and teen populations in a public library setting.

Experience facilitating outreach services and developing partnerships to connect students with public library services.

Experience and interest developing inclusive programming for preteen and teen populations.

Knowledge Of

Knowledge, Skills and Abilities:

Library science

Reference interview process

Familiarity with the library's classification system, cataloging interface of the Online Public Access Catalog and OCLC/MARC records

Skills

Familiarity with readers' advisory and reference resources

Excellent customer service, including strong verbal and written skills

Working with a diverse population

Assessing a customer's needs and abilities to match them with the appropriate information or materials

Excellent time-management skills with attention to detail

Abilities

Decision- Making: Identifying and understanding issues, problems and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints and probably consequences

Collaboration: Working effectively and cooperatively with others; establishing and maintain good working relationships

Technical/Professional Knowledge and Skills: Having achieved a satisfactory level of technical and professional skill or knowledge in position-related areas; keeping up with current developments and trends in areas of expertise

Planning and Organizing: Establishing courses of action for self and others to ensure that work is completed efficiently

Managing Work: Effectively managing one’s time and resources to ensure that work is completed efficiently

Customer Focus: Ensuring that the customer perspective is a driving force behind business decisions and activities; crafting and implementing service practices that meet customers’ and own organization’s needs

Continuous Leaning: Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application

Computer Skills

Advanced proficiency in various computer applications

Technological adeptness with PCs, tablets and mobile devices, internet and database searching, and email

Work Environment

Works in an office setting with moderate noise

Selection

This classification has been identified as having a role in the development of ADA compliant technologies and for which the incumbent agrees to follow County policies to the best of their abilities in order to meet these obligations.

Reasonable Accommodations Statement

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

Disclaimer Statement

This is not intended to be an all-inclusive list of job-related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor’s request. Mecklenburg County reserves the right to revise the job description at any time. Designated positions may be required to assist in emergency and/or disaster situations.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Government Administration

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