Ultrahuman is hiring: User Experience Athlete (Remote) in San Francisco

About Ultrahuman: Ultrahuman is the world's most comprehensive self-quantification platform. Ultrahumans products include the Ultrahuman Ring AIR, worlds lightest sleep-tracking wearable, Ultrahuman M1, a continuous glucose monitoring platform, Blood Vision, a preventive blood testing platform with the pioneering UltraTrace technology and Ultrahuman Home, a revolutionary health device for your home. By collating a large set of biomarkers on an integrated platform, Ultrahuman is able to create a grand unified view of the human body.

About the Role:

As a User Experience Athlete, you will be at the heart of our ecosystem, collaborating with all stakeholders to drive our success. You will embody our values, mission, and brand image, serving as a cornerstone of the Customer Success team at Ultrahuman. Your role is pivotal in shaping our customer experience, addressing user queries across multiple support channels with precision and care. If you are passionate about customer support, enjoy problem-solving, and have a keen eye for detail, we would love to have you on our team!

Responsibilities:

• Customer Query Management: Promptly manage incoming customer queries via various support channels (email, chat, phone, WhatsApp, social handles) to ensure user satisfaction.
• Product Expertise: Build a deep understanding of our product to provide accurate and effective solutions to user pain points.
• Cross-Functional Collaboration: Work closely with various departments to channel customer feedback to the appropriate teams for continuous improvement.
• Response Time: Ensure quick response times to customer inquiries, maintaining a stellar customer experience.
• User Journey Review: Proactively review the user journey to identify and address areas for improvement.
• Consultative Support: Take a consultative approach to help customers overcome issues and achieve their goals, providing them with a top-tier experience.
• Automation and Efficiency: Develop your toolkit and leverage automation to streamline processes and make your job easier.

To Apply:

• Send across a Loom Video answering the following questions to careers@ultrahuman.com.
• Introduce yourself, but we like the quirky, geeky, and experimental sides of people. We want to learn about you, but unconventionally. Include three random things about you in the intro.
• Why Ultrahuman & health tech? ( I know we rock, but what's your special (and top) reason to make it here )
• According to you, what's the distinguishing factor between good and great customer experience?

#J-18808-Ljbffr In Summary: As a User Experience Athlete, you will be at the heart of our ecosystem, collaborating with all stakeholders to drive our success . Your role is pivotal in shaping our customer experience, addressing user queries across multiple support channels with precision and care . If you are passionate about customer support, enjoy problem-solving, and have a keen eye for detail . En Español: Ultrahuman es la plataforma de autocuantificación más completa del mundo. Los productos Ultrahumans incluyen el Ultrahuman Ring AIR, un dispositivo portátil para rastrear el sueño más ligero del mundo, Ultrahuman M1, una plataforma continua de monitoreo de glucosa, Blood Vision, una plataforma preventiva de análisis sanguíneos con la tecnología pionera UltraTrace y Ultrahuman Home, un revolucionario dispositivo de salud para su hogar. Al reunir un gran conjunto de biomarcadores en una plataforma integrada, UltraHuman puede crear una visión unificada del cuerpo humano. Sobre la función: Como atleta de experiencia de usuario, estarás en el corazón de nuestro ecosistema de papel, colaborando con todas las partes interesadas para impulsar nuestro éxito. Incorporará nuestros valores, misión e imagen de marca, como piedra angular del equipo de gestión de preguntas al cliente. Colaboración interfuncional: Trabajar en estrecha colaboración con varios departamentos para canalizar la retroalimentación del cliente a los equipos adecuados para una mejora continua. Tiempo de respuesta: Asegurar tiempos rápidos de respuesta a las consultas del cliente, manteniendo una experiencia estelar del cliente. User Journey Review: Revisar proactivamente el viaje del usuario para identificar y abordar áreas para mejorar. Soporte consultivo: Tome un enfoque consultivo para ayudar a los clientes a superar problemas y alcanzar sus objetivos, proporcionándoles una experiencia de primer nivel. Automatización y Eficiencia: Desarrollar su kit de herramientas y aprovechar la automatización para agilizar procesos y hacer tu trabajo más fácil. Para aplicar: Enviar un video Loom que responda a las preguntas a careers@ultrahuman.com. Introducirse, pero nos gusta el aspecto peculiar, geeky y experimental de las personas. Queremos aprender sobre usted, pero ¿qué es lo poco convencional? Inc. tres factores aleatorios que te hacen distinguir entre la calidad de vida y la tecnología (J&j; J & j; L80)