Community Manager Job at Asset Living in Oklahoma City

Overview

Community Manager role at Asset Living.

Company Overview

Asset Living is a third-party management firm and a proven partner in fostering thriving communities nationwide. Founded in 1986, Asset Living has decades of experience delivering exceptional value to our partners. Asset Living's growing portfolio includes properties across the country spanning multifamily, single-family home rentals, affordable housing, build-to-rent, active adult, and student housing divisions. Asset Living is a fast-growing company with a diverse team that drives innovation and results for clients and communities across the US. Asset Living is a member of The Institute of Real Estate Management (IREM) and is recognized as an Accredited Management Organization (AMO).

Position: Community Manager

The Community Manager is responsible for overseeing the entire operations of a housing community under the supervision of the Regional Manager. This includes personnel, leasing, maintenance, financial, administration, and risk management. On-site leadership ensures compliance with Asset Living policies and procedures, safety and fair housing guidelines, and liability considerations.

Essential Duties & Responsibilities

• Personnel Management
• Regular/daily onsite attendance is required
• Screen, hire, train, coach, and develop on-site staff using consistent techniques and company directives
• Ensure staff effectiveness through ongoing training, coaching, counseling, and guidance in compliance with Asset training benchmarks
• Complete weekly/daily office and maintenance staff schedules and assignments
• Address performance problems; document, communicate with direct supervisor and HR, and terminate appropriately when necessary
• Promote harmony and quality job performance through support and effective leadership
• Ensure staff compliance with Company policies and procedures
• Financial Management
• Achieve the highest possible net operating income through cost control and revenue/leasing improvement; identify trends and recommend strategies
• Develop yearly operating budgets/forecasts
• Monitor timely receipt and reconciliation of deposits, rent collections, and charges
• Monitor timely receipt, reconciliation, and coding of vendor invoices
• Ensure property closeout is completed on time and ownership financial reports are accurate
• Strategic Leasing Management
• Develop yearly marketing plan and utilize marketing strategies and systems
• Leasing techniques are effective in obtaining closure, follow-up procedures met, and lease documentation up to date
• Handle resident complaints, concerns, and requests to ensure satisfaction
• Develop and implement resident retention programs
• Show, lease, and move-in prospective residents
• Administrative & Maintenance Management
• Ensure all administrative and leasing reporting is accurate and submitted on time
• Head emergency team for the property; respond to emergencies with staff and residents per guidelines to minimize liability
• Maintain property appearance and ensure repairs are completed timely; conduct regular property inspections
• Plan and utilize property resources, equipment, and supplies economically
• Direct maintenance, construction, and rehabilitation activities to ensure quality and speed

Education/Experience

• High School Diploma or Equivalent; Bachelor’s degree preferred or four years’ experience in housing, or one to two years related experience and/or training; or equivalent
• Certified Apartment Manager (CAM) or Accredited Resident Manager (ARM) preferred
• Ability to understand and perform all on-site software functions; basic computer skills required
• Basic knowledge of Fair Housing Laws and OSHA requirements

Physical Requirements

• Regularly communicate with others, operate computers, and work overtime, weekends, and nights as needed (emergencies)
• Remain standing or sitting for prolonged periods; move between worksites
• Occasionally climb ladders, stairs, and navigate various environments; lift and move objects up to 25 lbs.; operate tools and vehicles; work in extreme temperatures and outdoor conditions

License/Equipment

• Must have reliable transportation due to emergency on-call requirement

Salary Range: $45,000 – $50,000 per year