Position Summary
Provides supervision and development opportunities for hourly associates by hiring, training, and mentoring of associates; assigning duties; setting clear expectations; providing associate recognition; communicating expectations consistently and effectively promoting a belonging mindset in the workplace and recruiting and developing qualified associates to meet staffing needs and achieve company growth potential.
What you'll do
- Coordinate, complete, and oversee job-related activities and assignments by developing and maintaining relationships with key stakeholders; supporting plans and initiatives to meet customer and business needs; identifying and communicating goals and objectives; building accountability for and measuring progress in achieving results; identifying and addressing improvement opportunities; and demonstrating adaptability and promoting continuous learning.
- Lead and develop teams by teaching, training, and actively listening to associates; touring stores and providing feedback (Tour-to-Teach); communicating and collaborating with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction; introducing and leading company change efforts; providing clear expectations and guidance to implement business solutions; and communicating business objectives to teams effectively.
- Provide supervision and development opportunities for associates by hiring and training; mentoring; assigning duties; providing recognition; and promoting a belonging mindset in the workplace.
- Model and demonstrate exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model; managing and supporting customer service initiatives; ensuring customer needs, complaints, and issues are resolved; developing and implementing action plans to correct deficiencies; and providing process improvement leadership to ensure a high quality customer experience.
- Ensure compliance with company policies and procedures and support the company mission, values, and standards of ethics and integrity by implementing related action plans; utilizing and supporting the Open Door Policy; and providing direction and guidance on applying these in executing business processes and practices.
- Drive the financial performance and sales of the designated store area by reviewing and evaluating P&L statements; managing budgeting, forecasting and controlling expenses; monitoring effective merchandise presentation, seasonal transitions, inventory flow, and operational processes; and developing and implementing action plans to mitigate shrink and achieve sales and profit goals for the business area.
- Respect the Individual: embrace differences, create a workplace where associates feel seen, supported and connected through a culture of belonging; attract and develop talent; work as a team; build strong relationships; communicate with impact, energy, and positivity; mentor and develop others; recognize contributions.
- Act with Integrity: model Walmart values, uphold high standards of integrity and ethics, hold oneself and others accountable, support Walmart’s goal of becoming a regenerative company, and promote positive impact for associates, customers, members, and the world.
- Serve our Customers and Members: deliver results with the customer first mindset; make decisions based on reliable information; balance short- and long-term priorities; consider how one’s work impacts the team’s ability to deliver value for stakeholders.
- Strive for Excellence: demonstrate curiosity, willingness to learn, take calculated risks, show courage and resilience; drive continuous improvements; embrace new technologies and skills; support others through change.
At Walmart, we offer competitive pay with performance-based bonuses and other benefits. Benefits include medical, vision, and dental coverage; 401(k), stock purchase, and company-paid life insurance; PTO/PPTO, parental leave, family care leave, bereavement, jury duty, voting; short-term and long-term disability; employee discounts; Military Leave Pay; adoption and surrogacy expense reimbursement; and more. You may receive PTO/PPTO that can be used for vacation, sick leave, holidays, or other purposes, with amounts based on job classification and length of employment and in compliance with applicable paid sick leave laws.
For information about PTO and benefits, see the One.Walmart resources referenced in the description.
Minimum Qualifications
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
- 2 years of college; OR 1 year’s retail experience and 1 year’s supervisory experience; OR 2 years’ general work experience and 1 year’s supervisory experience.
- For facilities that sell firearms, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training may be required.
- For facilities that sell only ammunition and have state-specific requirements, a current state-issued Certificate of Eligibility may be required.
- Associates will be required to attend and successfully complete all job-required trainings and assessments (for example, Academy trainings, Open Door trainings, etc.).
Preferred Qualifications
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
- Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University
- Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University
- General work experience supervising 5 or more direct reports, including responsibilities for performance management, mentoring, hiring, and firing
Primary Location
1007 Red Farmer Dr, Hueytown, AL 35023-1886, United States of America
Walmart and its subsidiaries are committed to maintaining a drug-free workplace and have a no-tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam’s Club facilities. Programs range from high school completion to bachelor’s degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.