Library Associate - Teen Services Job at Mecklenburg County Government in Charlo

Library Associate - Teen Services

Charlotte Mecklenburg Library – MyersPark Branch

“Follow your calling, Find your career”

Please apply by 9/17/25
Hiring Range: $20.00 - $25.00
This is a non-exempt (hourly) position. Pay rates are based on education, skill, experience level and internal equity. Internal equity considerations include an assessment of the applicant’s salary history and qualifications in comparison to the market rate and requirements for the job.

The Myers Park Library is located on Queens Road in Charlotte, NC. The Myers Park Library serves a close-knit community in Charlotte’s historic Myers Park neighborhood, located near Uptown Charlotte and Queens University. As the city’s oldest library, it has long been a cherished institution for many customers, some of whom have frequented the branch since childhood. This location offers specialized, high-level research assistance—particularly for college students and genealogy enthusiasts. Additionally, the Myers Park Branch is trusted by its customers for daily Readers’ Advisory services and personalized technology support.

The Library Associate works within the branch team to create a welcoming and engaging environment for teens. The Library Associate leads age-appropriate programs for preteens, teens, and emerging adults, and manages the teen volunteer program. This position represents the library in the community and facilitates outreach to various area partners. The Library Associate participates in systemwide teams and works collaboratively with staff in Teen Services. Demonstrated success in building and sustaining collaborative partnerships with both the library community and external organizations, fostering positive and lasting relationships with patrons and community stakeholders. The incumbent will be responsible for staffing a busy information desk, serving customers of all ages, providing exemplary service to all customers through technology, computer assistance, research, and readers’ advisory from the information desk. The Library Associate serves as a regular manager-on-duty.

Schedule includes a minimum of two evening shifts per week and a rotating weekend schedule.

Location:
Myers Park Branch
1361 Queens Road
Charlotte, NC 28207

Position Summary

Perform professional and technical library work in one or more specific library programs such as Adult, Teens, Youth, Reference Services, or Library Systems Administration. The Library Associate delivers a high level of quality library services ensuring the provision of value-added experiences for all customers.

Essential Functions

• Programming for preteens, teens and emerging adults
• Build and maintain relationships with outreach sites and partnerships
• Manage Teen Volunteers
• Prepare monthly program reports and statistics
• Provide research assistance to customers
• Utilize integrated library systems software
• Provide service desk coverage
• Maintain library’s collection of materials including repairs, shelving, and marketing
• Promote and market library’s programs; collaborate with Marketing and Communication to generate flyers and materials pertaining to programs
• Design and provide developmentally appropriate programs for ages 9 to 24
• Create and maintain attractive and appropriate bulletin boards and displays

Minimum Qualifications

Experience: Minimum of two years of library, retail, computer, or customer service experience

Education: High School Diploma or equivalent

Education/Experience: Combination of relevant education and relevant experience accepted? Yes

Preferred Qualifications

• Bilingual - Spanish communication skills (speaking, listening, reading, and writing)
• Experience working with preteens, teens and/or emerging adults
• Experience delivering programs in the community (e.g., schools, nonprofits, parks, etc.)

Knowledge, Skills, and Abilities

Knowledge: Alpha-numeric sorting systems; Various library systems; Telephone etiquette; Young adult literature and developmental stages of teenagers

Skills: Technology adeptness; Excellent interpersonal and customer service skills; Excellent time management skills with attention to detail

Abilities: Adaptability; Communication; Collaboration; Technical/professional Knowledge and Skills; Work Standards

Computer Skills: Proficient in various computer applications including Microsoft Office Suite

Work Environment

Works in an open office setting with moderate noise. Routinely provides service at outreach locations (e.g., schools, nonprofits, parks, etc.).

Selection

This classification has been identified as having a role in the development of ADA compliant technologies and for which the incumbent agrees to follow County policies to the best of their abilities in order to meet these obligations. No

Reasonable Accommodations Statement

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

Disclaimer Statement

This is not intended to be an all-inclusive list of job-related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor’s request. Mecklenburg County reserves the right to revise the job description at any time. Designated positions may be required to assist in emergency and/or disaster situations.