Luxury Fashion & Timepiece Manager - Jared Jewelers - Shops at Arbor Trails Job

Overview

Luxury Fashion and Timepiece Manager role at Jared Jewelers – Shops at Arbor Trails, part of Signet Jewelers. This is a store-based leadership position focused on driving fashion and timepiece sales, guest experience, and product education.

Reports To

General Manager or Assistant General Manager in their absence.

Minimum Requirements

• Meet or exceed three of the five performance standards; sales must be one of the three.
• No Code of Conduct written counseling within the past six months.
• DCA certified.
• Minimum six months with the company or equivalent experience with another company.
• Completion of the Minimum Training Requirements training module (on Signet Learning Portal) and passing the Minimum Training Requirements Quiz.

Responsibilities

• Serve guests and promote store and personal sales (approximately 40% of time).
• Consistently attain sales and performance standards, contribute to special events and store promotions.
• Promote an environment of total guest satisfaction by prioritizing the guest’s shopping and jewelry needs.
• Provide an exceptional guest experience by aligning with the guest’s agenda and following up via the Clienteling system.
• Monitor guest flow and match guests with the appropriate team member.

• Supervise fashion merchandise categories (diamond fashion, gold, color) and timepiece brands; train all team members on fashion and timepieces (approximately 50% of time).
• Maintain knowledge of all fashion and timepiece merchandise; become Subject Matter Expert; train team on features, benefits, warranties, services, and procedures for each brand/collection.
• Act as point of contact with vendor partners; ensure completion of vendor trainings, eLearnings, and incentive submissions for the store.
• Review weekly fashion/timepiece reporting; identify opportunities and coordinate with management to develop training plans to improve sales, standards, and guest experience.

• Collaborate with the Management Team (approximately 10% of time) on recruiting, hiring, scheduling, performance appraisals, and communications about team matters.
• Communicate relevant personnel and security information to the General Manager; respond to guest complaints in partnership with the General Manager; assist management in their absence.

Other Essential Responsibilities

• Act in alignment with Signet’s Core Values; respect guests and team members.
• Maintain consistent, regular attendance as an essential function.
• Adhere to all company policies and procedures, including Loss Prevention, Sales and Credit policies; maintain security awareness.
• Perform other duties as assigned.

Required Skills and Abilities

• Lead by example to meet daily performance standards and store promotions.
• Positive, enthusiastic, team-spirited work style; uphold Signet Core Values.
• Analytical thinking and reasoning.
• Ability to train and develop team members; conduct training meetings as needed.
• Professional demeanor and image; tactful, friendly manner.
• Ability to plan, organize, supervise, and follow up; strong communication skills (verbal and written).
• Ability to make decisions, delegate, and ensure follow-up; reliable and dependable.
• Ability to operate all sales-related equipment.

Physical Demands

Ability to stand for long periods; reach and move among display cases; handle and inspect merchandise; lift up to 10 pounds; good vision to discern differences in merchandise quality.

Work Schedule

• As required by the store, including evenings and weekends.
• Three evenings per week or as required by the General Manager.
• Sunday shifts on an alternating basis or as needed.
• Store hours during Special Events and peak selling times.

Signet Jewelers is an equal opportunity employer committed to promoting diversity. We appreciate every applicant’s interest; only those selected for further consideration will be contacted.

Note: Internal candidates should complete their Professional Profile in Workday by following the instructions in the registry notice.