Agoda is hiring: Senior User Experience Researcher(Bangkok – Based, Relocation p

Overview

Senior User Experience Researcher (Bangkok – Based, Relocation provided). Join to apply for the Senior User Experience Researcher (Bangkok – Based, Relocation provided) role at Agoda.

This position is open to worldwide candidates and we will assist with a generous relocation package to Bangkok.

About Agoda

Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with a global network of 4.7M hotels and holiday properties worldwide, plus flights, activities, and more. Based in Asia and part of Booking Holdings, our 7,100+ employees representing 95+ nationalities in 27 markets foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.

Responsibilities

• Senior User Experience Researchers own end-to-end planning, execution, analysis and reporting of research projects, and consistently achieve research outputs needed by Product teams to inform strategic decisions.
• Lead core end-to-end research activities — including driving research objectives, hypotheses, methodology, execution, analysis, and communication.

Qualifications

• Master Degree or equivalent experience in Computer Science, Human Computer Interaction, Information Science, Psychology, Social Science, or related field
• 10+ years of relevant experience in consumer-facing business domains
• Strong ability to plan, scope, conduct, analyze and communicate research
• Experience with qualitative and user-centered design methods (interviews, diary studies, direct observation, think-aloud usability testing, etc.)
• Experience with quantitative research (metrics, survey design, sampling, crosstabs, statistical concepts, etc.)
• Experience negotiating and working with external research vendors
• Ability to describe user problems and business opportunities to stakeholders using both quantitative and qualitative data
• Strong critical thinking, storytelling, and communication skills (English)
• Ability to collaborate in a dynamic, data-driven, and creative environment

Work Environment & Skills

• Good judgement in evaluating research opportunities, urgency, and impact for the team
• Ability to challenge details of research requests and propose solid solutions
• Knowledge of methods for both quantitative and qualitative research and triangulation
• Familiarity with software tools common in the field (surveys, diary studies, analysis)
• Knowledge of data compliance and ethics in research activities

Collaboration

• Drives cross-discipline collaboration via research insights
• Collaborates with other researchers and disciplines with clear ownership
• Excellent communication, tailoring style to different audiences

About the Role

Senior User Experience Researchers own end-to-end planning, execution, analysis and reporting of research projects, and consistently achieve research outputs needed by Product teams to inform strategic decisions. The research findings inform product design, user experience, market strategy, and product direction.

Equal Opportunity

Equal Opportunity Employer. Agoda values diversity and inclusion and is committed to equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, or other legally protected characteristics.

We will keep your application on file for future vacancies and you can request removal of your details at any time. For more details, please read our privacy policy.

Disclaimer

We do not accept unsolicited third-party or agency submissions. Agoda reserves the right to contact and hire candidates directly without a recruitment fee where applicable.