Mecklenburg County, NC is hiring: Library Associate - Children's Services in Cha

Library Associate - Children's Services

Charlotte Mecklenburg Library - South Boulevard Library

"Follow your calling, Find your career"

Please apply by 9/25/2025

Hiring Range: $20.00 - $25.00

This is a non-exempt (hourly) position. Pay rates are based on education, skill, experience level and internal equity. Internal equity considerations include an assessment of the applicant's salary history and qualifications in comparison to the market rate and requirements for the job.

Schedule: Full Time 40 hours per week, Benefit Eligible

M- F 8:00am - 5:00pm

Works one evening per week 11:00a - 8:00pm

Rotating weekends

Location: South Boulevard Library, 4429 South Blvd., Charlotte, NC 28209

The South Boulevard Library is located on South Boulevard, just 0.60 miles from the Lynx Blue Line Scaleybark Station. Originally opened in 1985 as the Scaleybark Library, this location is a 18,850-square foot building and a convenient location for the many customers in this growing area along South Boulevard. The new branch includes new, reimagined spaces for both children and teens, public computers, children's computers, a large community room, a programming room, a quiet reading room, a calming room, five group study rooms, a computer lab and a laptop bar for customers who want to bring their own devices, and many collaborative spaces. The South Boulevard Library has one of the largest Spanish and bilingual (Spanish/English) collections to serve its large Spanish-speaking community, and a growing Hindi collection.

The Library Associate works within the branch team to create a welcoming and engaging environment for youth services. This position leads age-appropriate programs for babies, toddlers, preschool, school age and preteens. The Library Associate represents the library in the community and facilitates outreach to various area partners. This position participates in systemwide teams and works collaboratively with staff in Children's Services to bring innovative and relevant programming to the community. Demonstrated success in building and sustaining collaborative partnerships with both the library community and external organizations, fostering positive and lasting relationships with patrons and community stakeholders. Supervisory skills are highly desirable. The incumbent will also be responsible for staffing a busy information desk, serving customers of all ages.

South Boulevard Library is committed to providing exemplary service to all customers through technology, computer assistance, research, and readers' advisory from a single service desk. The Library Associate serves as a regular manager-on-duty. Previous experience with branch operations, opening/closing a facility and cash handling procedures. The Library Associate should have strong technology and computer skills. The ideal candidate is a highly collaborative team player and a strong individual contributor with the ability to work independently and exercise sound judgment.

Position Summary

Perform professional and technical library work in one or more specific library programs such as Adult, Teens, Youth, Reference Services, or Library Systems Administration. The Library Associate delivers a high level of quality library services ensuring the provision of value-added experiences for all customers.

Essential Functions

Programming for children ages 0 - 12

Build and maintain relationships with outreach sites and partnerships

Prepare monthly program reports and statistics

Provide research assistance to customers

Utilize integrated library systems software

Provide service desk coverage

Perform circulation activities such as book drop, shelving, and shelf-reading

Create and deliver programs to age-appropriate audiences

Provide research and computer assistance to customers

Utilize integrated library systems software

Provide service desk coverage

Train and assist customers on various library policies, procedures, and processes

Maintain library's collection of materials including repairs, shelving, and marketing

Assist with volunteer management

Promote and markets library's programs; collaborating with Marketing and Communication to generate flyers and materials pertaining to programs

Create and maintain attractive and appropriate bulletin boards and displays

Minimum Qualifications

Experience:

Minimum of two years of library, retail, computer, or customer service experience

Education:

High School Diploma or equivalent

Education/Experience

Combination of relevant education and relevant experience accepted? Yes

Preferred Qualifications

Bilingual - Spanish communication skills (speaking, listening, reading, and writing)

Experience working with youth 0 - 12 years old

Knowledge, Skills, and Abilities

Knowledge of

Alpha-numeric sorting systems

Various library systems

Telephone etiquette

Skills

Technology adeptness

Excellent interpersonal and customer service skills

Excellent time management skills with attention to detail

Abilities

Adaptability: Maintaining effectiveness when experiencing major changes in responsibilities or environment; adjusting effectively within new work structures, processes, requirements, or cultures

Communication: Clearly conveying information to individuals or groups

Collaboration: Working effectively and cooperatively with others; establishing and maintaining good working relationships

Technical/professional Knowledge and Skills: Having achieved a satisfactory level of technical and professional skill or knowledge in position-related areas; keeping up with current developments and trends in areas of expertise

Work Standards: Setting high standards of performance for self; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence

Computer Skills

Proficient in various computer applications including Microsoft Office Suite

Work Environment

Works in an office setting with moderate noise

Thrives in a fast-paced service desk environment while effectively managing multiple tasks

Travel to and from outreach locations

Reasonable Accommodations Statement

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.