Library Associate - Children's Services Job at Mecklenburg County Government in

Overview

Library Associate – Children’s Services
Charlotte Mecklenburg Library – South Boulevard Library

Please apply by 9/25/2025

Hiring Range: $20.00 - $25.00. This is a non-exempt (hourly) position. Pay rates are based on education, skill, experience level and internal equity. Internal equity considerations include an assessment of the applicant’s salary history and qualifications in comparison to the market rate and requirements for the job.

Schedule: Full Time 40 hours per week, Benefit Eligible
M-F 8:00am – 5:00pm
Works one evening per week 11:00am – 8:00pm
Rotating weekends

Location: South Boulevard Library, 4429 South Blvd., Charlotte, NC 28209

The South Boulevard Library is located on South Boulevard, approximately 0.60 miles from the Lynx Blue Line Scaleybark Station. The library offers spaces for children and teens, public computers, children’s computers, a large community room, a programming room, a quiet reading room, a calming room, study rooms, a computer lab, a laptop bar, and collaborative spaces. The library serves a large Spanish-speaking community and a growing Hindi collection.

Position Summary

The Library Associate works within the branch team to create a welcoming and engaging environment for youth services. This position leads age-appropriate programs for babies, toddlers, preschool, school-age, and preteens. The Library Associate represents the library in the community and facilitates outreach to various area partners. This position participates in systemwide teams and collaborates with Children’s Services staff to bring innovative and relevant programming to the community. The incumbent should have demonstrated success in building and sustaining collaborative partnerships with both the library community and external organizations, fostering positive relationships with patrons and community stakeholders. Supervisory skills are highly desirable. The incumbent will also staff a busy information desk and serve customers of all ages. The South Boulevard Library is committed to exemplary service through technology, computer assistance, research, and readers’ advisory from a single service desk. The Library Associate serves as a regular manager-on-duty. Previous experience with branch operations, opening/closing a facility, and cash handling procedures is preferred. The ideal candidate is a highly collaborative team player and a strong individual contributor who can work independently and exercise sound judgment.

Essential Functions

• Programming for children ages 0 - 12
• Build and maintain relationships with outreach sites and partnerships
• Prepare monthly program reports and statistics
• Provide research assistance to customers
• Utilize integrated library systems software
• Provide service desk coverage
• Perform circulation activities such as book drop, shelving, and shelf-reading
• Create and deliver programs to age-appropriate audiences
• Provide research and computer assistance to customers
• Train and assist customers on various library policies, procedures, and processes
• Maintain library’s collection of materials including repairs, shelving, and marketing
• Assist with volunteer management
• Promote and market library’s programs; collaborate with Marketing and Communications to generate flyers and materials
• Create and maintain attractive bulletin boards and displays

Minimum Qualifications

• Experience: Minimum of two years of library, retail, computer, or customer service experience
• Education: High School Diploma or equivalent
• Education/Experience: Combination of relevant education and relevant experience accepted

Preferred Qualifications

• Bilingual - Spanish communication skills (speaking, listening, reading, and writing)
• Experience working with youth 0 – 12 years old

Knowledge, Skills, and Abilities

• Knowledge of alpha-numeric sorting systems
• Knowledge of various library systems
• Telephone etiquette
• Technology adeptness
• Excellent interpersonal and customer service skills
• Excellent time management skills with attention to detail

Abilities

• Adaptability: Maintain effectiveness when facing changes in responsibilities or environment
• Communication: Clearly convey information to individuals or groups
• Collaboration: Work effectively and cooperatively with others
• Technical/professional Knowledge and Skills: Maintain current knowledge in relevant areas
• Work Standards: Maintain high standards of performance and accountability

Computer Skills

Proficient in various computer applications including Microsoft Office Suite

Work Environment

• Works in an office setting with moderate noise
• Thrives in a fast-paced service desk environment while managing multiple tasks
• Travel to and from outreach locations

Reasonable Accommodations Statement

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.