Community Manager Job at Asset Living in Santa Rosa

Overview

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Company Overview Asset Living is a third-party management firm and a proven partner in fostering thriving communities nationwide. Founded in 1986, Asset Living has decades of experience delivering exceptional value to our partners. Asset Living's growing portfolio includes properties across the country spanning multifamily, single-family rentals, affordable housing, build-to-rent, active adult, and student housing divisions. Asset Living is a fast-growing company with a diverse team that emphasizes leadership, collaboration, and growth. Asset Living is recognized as a Best and Brightest Place to Work, ranked in the NMHC top 50 professionals, and is a member of IREM with AMO accreditation.

Community Manager

The Community Manager is responsible for overseeing the entire operations of a housing community under the supervision of the Regional Manager. You will manage all phases of operations, including personnel, leasing, maintenance, financial management, administration, and risk management. As on-site leader, you will supervise property staff to ensure compliance with Asset Living policies and procedures, safety and fair housing guidelines, and liability considerations.

Essential Duties & Responsibilities

• Personnel Management
• Regular/daily onsite attendance is required
• Screen, hire, train, coach, and develop on-site staff using consistent company directives
• Ensure staff effectiveness through ongoing training, coaching, and guidance in compliance with Asset training benchmarks
• Complete weekly/daily office and maintenance staff schedules and assignments
• Address performance issues, document, communicate with direct supervisor and HR, and terminate when necessary
• Promote harmony and quality job performance through supportive leadership
• Ensure staff compliance with company policies and procedures
• Financial Management: achieve net operating income targets through cost control and revenue/leasing improvements; identify trends and recommend strategies
• Develop yearly operating budgets/forecasts
• Monitor timely receipt and reconciliation of deposits, rent collections, and charges
• Monitor timely receipt, reconciliation, and coding of vendor invoices
• Ensure property closeout and accurate ownership financial reports
• Strategic Leasing Management: develop yearly marketing plan and implement marketing strategies and systems
• Apply effective leasing techniques to achieve closures; ensure documentation and reporting are current
• Handle resident concerns to maintain resident satisfaction
• Develop and implement resident retention programs
• Show, lease, and move in prospective residents
• Administrative & Maintenance Management: ensure accurate leasing reporting and timely submissions
• Lead emergency team responses and minimize liability per company guidelines
• Maintain property appearance and ensure timely repairs with regular inspections
• Plan and utilize property resources, obtain bids, and manage vendor relationships
• Direct maintenance, construction, and rehabilitation activities to ensure quality and timeliness

Education/Experience

• High School Diploma or equivalent; Bachelor’s degree preferred; or four years’ experience in the housing industry; or one to two years related experience and/or training; or equivalent combination of education and experience
• Certified Apartment Manager (CAM) or Accredited Resident Manager (ARM) preferred
• Ability to understand and perform all on-site software functions; basic computer skills required
• Basic knowledge of Fair Housing Laws and OSHA requirements

Physical Requirements

• Regularly communicate with others and manage tasks; may require overtime, weekends, and night hours (emergencies)
• Regularly stand, sit, and move; move between worksites as needed
• Occasionally ascend/descend ladders, stairs, and navigate various environments; lift up to 25 lbs; operate equipment and vehicles; work in various temperatures and outdoor conditions

License/Equipment

• Must have reliable transportation due to on-call requirements

Salary Range: $70,720 per year to $73,000 per year

This job description should not be considered all-inclusive. It is a guide of expected duties and may be modified at any time. Additional duties may be assigned by the supervisor as needed.

Senioriry level

• Mid-Senior level

Employment type

• Full-time

Job function

• Marketing and Sales