Refugee Health Promotion Case Manager Job at Catholic Charities in San Antonio

Overview

Work Hours: 8:30 a.m. - 5:00 p.m.

Workdays: Monday – Friday (weekends/evenings as needed)

Location: 5315 Summit Pkwy, San Antonio TX 78228

Mission: The mission of Catholic Charities is to provide for the needs of our community through selfless service under the sign of love.

Summary

Under the supervision of Refugee Health Promotion Program Supervisor, the Case Manager is responsible for ensuring that Health and Wellness services are provided in a planned, effective and timely manner to eligible clients. The Case Manager provides these services to meet individual client needs that will contribute to the participant’s Health and wellness through outreach, education, and support services. Other duties include representation of the department and Catholic Charities in the San Antonio and Bexar County.

Position Responsibilities

• Conduct comprehensive intake assessments to identify clients’ health needs, barriers to care, and social support requirements, and develop individualized service plans to promote access to healthcare and community resources.
• Maintain accurate and up to date client files, including intake paperwork, assessments and other required paperwork.
• Provide education and support services to assist clients on how to navigate and access specialized care in their communities.
• Provide a culturally and linguistically appropriate orientation, ensuring a respectful and supportive transition into the community through the use of qualified interpretation and translation services.
• Develop and implement methods to identify those in need of services.
• Research and promote health awareness campaigns to encourage preventive health.
• Must complete all required professional development assigned in a timely manner.
• Must be sensitive to the service population’s cultural and socioeconomic characteristics.
• Adhere to safety training and protocols on a daily basis, and take precautionary measures to ensure the safety and well-being of self and others.
• Protect the confidentiality of any information or material obtained in the service with the organization, including client names and services rendered, donors names and gifts, investigations or results of investigations, and financial information.
• Adhere to the Code of Conduct and the Faith and Moral.
• Take a solution-oriented approach in interactions and undertakings, and be a team member that promotes collaboration and commitment to the Mission and Vision of the organization.
• Other duties as assigned by the Program Supervisor.

Competencies

• Building Collaboration
• Communication
• Critical Thinking
• Customer Service
• Results Oriented

Requirements

Minimum Qualifications:

Education/Experience

• High school diploma
• A minimum of two years’ experience working in a health and wellness or social service environment that demonstrates a sensitivity and appreciation for diverse cultural populations.

License and Credentials

• Reliable transportation
• Valid driver’s license
• Valid vehicle liability insurance
• Must be 21 years of age
• Must have clean driving record
• Bilingual (Language preference: Pashto, Dari (Farsi), or Spanish)

Minimum Knowledge and Skills:

• Knowledge of Program Manuals and Operational Guidelines.
• Knowledge of client files documentation and record keeping.
• Skilled in computer techniques, various software, email and internet.
• Ability to work in a culturally sensitive way with people of various backgrounds.
• Ability to maintain appropriate ethical boundaries and professional client relationships.
• Must be detail oriented, organized, self-motivated, work well independently and on a team.
• Must have good written and verbal skills.

Disclaimer:

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job description or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workload, etc.).

This is a Grant funded position and salary is dependent on funding availability. Position can be eliminated at any time because of lack of funding to support this position.

Catholic Charities is an Equal Opportunity Employer. To view this and other employment opportunities please visit www.ccaosa.org. You must apply through our website and complete the application and upload your resume. No phone calls please. If you are chosen for an interview, you will be contacted.