Senior Content Development Administrator Job at Pearson in Phoenix

Overview

Senior Content Development Administrator — Join to apply for the Senior Content Development Administrator role at Pearson.

Location: Remote. Schedule: FULL_TIME. Job: Evaluation. Job Family: LEARNING&CONTENT_DELIVERY. Organization: Assessment & Qualifications.

Responsibilities

• Manages scoring services scope for projects.
• Functions as a content/subject area expert and as a scoring service and scoring system functionality expert.
• Guides and supervises scoring directors assigned to projects and other Content Specialists when acting as the lead Content Specialist.
• Manages new and/or complex projects and may participate in inter- and intra-departmental initiatives.
• Models expected Content Specialist behavior and mentors other Content Specialists.
• Plans content hours for assigned projects and may advise on planned content hours for other projects.
• Identifies and develops scoring directors for future content roles and conducts interventions/coaching as needed.
• Ensures documentation, training modules, and final materials are properly created, signed off, and archived.
• Monitors quality across grades and items, addressing quality issues and communicating plans to Content Manager and Scoring Manager.
• Obtains, analyzes, and reports information on scoring staff performance and compiles requested reports.
• Supports budgeting and cost improvements; may assist with proposals and bids.
• Acts as primary customer contact for content-related communications on assigned projects and ensures compliance with records controls.
• Mentors or advises other projects’ Content Specialists and/or scoring directors as needed.
• Participates in additional initiatives not tied to a specific project (e.g., training development, quality groups).
• Attends status meetings and provides project reports as requested.

Qualifications

• Required: Bachelor’s degree.
• Excellent internal and external customer service skills with the ability to foster productive working relationships.
• Excellent communication and interpersonal skills (including phone skills for distributed projects and meetings).
• Excellent writing skills, including the ability to write accurate scorer training and to coach staff on annotations, scoring decisions, and other content-/project-related documentation.
• Strong content-specific knowledge with the ability to coach and supervise staff on various projects.
• Clear understanding of and ability to articulate scoring concepts such as frequency distribution, validity, calibration, and other industry terminology, and apply them to scoring situations.
• Strong computer skills (Microsoft Office, Google tools) and ability to handle multiple applications.
• Ability to supervise large groups of employees in various roles.
• Strong initiative, organizational and leadership skills; ability to prioritize, multitask, and make sound decisions under tight deadlines.
• Ability to maintain a confidential work environment.
• Preferred: Minimum two (2) years of experience as a Content Specialist; experience across multiple assessment project types; background in educational measurement; experience directing regional and distributed teams; strong reporting and data management capabilities; advanced degree (education, English, mathematics, science, or language).
• Knowledge and use of project management tools and applications.

Pay and Benefits

The pay range for this role is $28.10. This position is not bonus eligible, and information on benefits offered is provided here.

Company and Compliance

Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. Reasonable accommodations available on request via TalentExperienceGlobalTeam@grp.pearson.com.

Job: Evaluation • Job Family: LEARNING&CONTENT_DELIVERY • Organization: Assessment & Qualifications • Schedule: FULL_TIME • Workplace Type: Remote • Req ID: 21163