Service Writer Job at Antelope Point Marina in Page

Overview

Position Title: Service Writer I
Department: APEX
Reports to: APEX Manager
Employment Status: Seasonal (FT, PT, SE, TEMP)
FLSA Status: Non-Exempt

Pay

Base pay range: $15.00/hr - $17.00/hr

Job Summary

The basic function of a Service Writer is to ensure efficient service delivery of vessel maintenance; the Service Writer receives, tracks and updates customers on the status of maintenance requests through completion. The position advances tasks/projects as delegated which are deemed necessary to the service writing function. The role assumes a quasi-supervisory responsibility only in the absence of department management.

Essential Functions & Duties

• Receive customer requests for vessel service
• Compose work orders to be distributed to the appropriate work area
• Collaborate with mechanics on progress and provide updates to customers as necessary
• Maintain accurate records for reference purposes
• Perform related billing and invoicing tasks
• React productively to other duties as reasonably assigned

Qualifications

• Incumbent must possess high levels of interpersonal and communication skills to perform the essential functions of the position
• Computer literacy and knowledge of office software programs
• Excellent communication and customer service skills

Education

Minimum high school diploma or GED equivalent required; post-secondary certification in marine industry or related field preferred.

Experience

Mechanical background in marine industry or related field preferred.

General Knowledge, Skills And Abilities

• Knowledge of APM marina services and amenities
• Skills to tactfully resolve guest problems or concerns
• Knowledge or ability to be trained in fire extinguisher operation
• Knowledge or ability to be trained in ISO/EMS awareness
• Knowledge or ability to be trained in employee orientation
• Knowledge or ability to be trained in hazard communication
• Knowledge or ability to be trained in hazardous materials response/respiratory protection
• Knowledge or ability to be trained in emergency response
• Knowledge or ability to be trained in recyclable materials
• Knowledge or ability to be trained in blood borne pathogen awareness
• Basic knowledge of boat operation; basic knowledge of boat manufacturer products and functions
• Knowledge of computer systems and software

Supervision and Access

• Supervision level: Moderately supervised
• Does not have supervisory responsibilities including hiring/firing/performance appraisals
• Access to company or customer confidential/proprietary information: Yes
• Access to or handling of company or customer funds: Yes

Working Conditions

The work may occur in office settings, confined spaces such as boat hulls, public or common areas; inclement weather conditions may be a factor. General industry levels of noise and stimuli expected.

Physical Demands

Sitting or standing for extended periods; lifting and moving heavy objects; climbing, crouching, reaching and other movements in work areas such as boats, docks.

English Proficiency

Ability to communicate effectively in English (speaking, understanding, reading, and writing) for general interactions with staff, guests and customers. Additional languages welcome but not required.

Important Notice

The purpose of the job description is to describe general tasks and standards. This description does not create an employment contract. APM remains an at-will employer; either party may terminate the relationship at any time for any reason with or without cause or notice.