City of Houston is hiring: Senior Library Outreach Representative in Houston

Overview

Houston Public Library (HPL) is seeking a Senior Library Outreach Representative to join the Community Education and Engagement Team. The team provides library services, technology access, and outreach to underserved communities throughout the city via mobile library technology labs and other vehicles. Services include technology training, workforce development, digital literacy, STEM, early literacy education, and outreach. Programs may be offered in mobile labs or host sites. Visit the Community Engagement page to see typical activities for the unit: houstonlibrary.org/outreach

Division: Systemwide Programs   Section: Community Education and Engagement

Workdays & Hours: Monday - Sunday, 8 am - 8 pm (varies). Subject to change.

Responsibilities

• Leads outreach activities for all ages promoting library services in diverse venues and audiences.
• Conducts general or specialized training in technology, literacy, STEM, and workforce development for internal and external audiences including children, teens, and adults.
• Develops and maintains age-appropriate programs and creates curriculum and teaching aids for technology.
• Acts as grade lead or secondary team member for Camp STREAM, including curriculum development, delivery, and logistics.
• Collaborates with community stakeholders to bring library services to the community.
• Resolves moderately complex problems, complaints, and requests.
• Researches and gathers information to resolve routine customer requests and responds via mail, telephone, email, and in person; uses computer and tracking system to process requests.
• Participates in special projects and supports the operations of the Houston Public Library and Community Engagement Team.
• Monitors and tracks Community Engagement inventory, including scheduling maintenance and replacing depleted items.
• Recommends changes to evaluation procedures, training manuals, and other course materials.
• Works closely with the team manager to ensure productivity.
• Requires frequent driving of a City of Houston vehicle and evening, weekend (Saturday and Sunday), and holiday shift work.

About Us

The Houston Public Library’s mission—Linking YOU to the World—guides our vision to be Houston’s most trusted source of information. We strive to foster a connected, informed community with equitable access to resources and tools for lifelong learning and engagement.

Working Conditions

Position requires stooping and bending; lifting of library materials up to 40 pounds. Must be able to move freely throughout the library and communicate effectively, both orally and in writing.

Educational Requirements

Requires a high school diploma or GED. An Associate Degree or higher is preferred.

Experience Requirements

Minimum two (2) years of customer service/training experience required. Proficient in Microsoft Office and Web 2.0 technology. A Class C driver’s license or better is required. Bilingual skills are preferred.

Preferences

• Experience providing training to students of all ages.
• Knowledge and skills with technology including iPads, gaming, 3-D printers, etc.
• Proficient computer skills and working knowledge of Microsoft Office.
• Experience working with people of diverse backgrounds.
• Ability to communicate effectively orally and in writing.
• Experience working in a public library setting.
• Strong interpersonal skills and the ability to collaborate with others.
• Ability to lift up to 40 pounds when setting up events.
• Experience working with children and families.
• Fluency in a foreign language is highly preferred.

Note: Preference shall be given to eligible veteran applicants per Executive Order 1-6, where applicable.

Selection/Skills Tests Required

No skills test required; the department may administer a skills assessment test.

Safety Impact Position

Yes. This position is subject to random drug testing and must pass a drug test if promoted.

Pay Grade

Pay Grade 15

Application Procedures

Only online applications are accepted and must be received by the Human Resources Department by the posting dates. Applications should be submitted online at houstontx.gov. To view your application status, log in to the online profile at: agency.governmentjobs.com/houston/default.cfm. For assistance, call 832-393-1472.

All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information. If you need special services or accommodations, please call TTY 7-1-1.

EOE

EOE - Equal Opportunity Employer. The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment free from discrimination and harassment based on protected characteristics.