City of Houston is hiring: LIBRARY TECHNOLOGY SERVICE SPECIALIST in Houston

APPLICATION ACCEPTED FROM: ALL PERSONS INTERESTED

DIVISION / SECTION: Digital Strategies / TECHLink
Workday & Hours: 9am-6pm with one evening a week and rotating weekends (Saturday and/or Sunday).

DESCRIPTION OF DUTIES / ESSENTIAL FUNCTIONS

The Houston Public Library seeks an energetic, customer service-oriented individual to provide quality customer service and technology-focused instruction to a diverse customer base for TECHLink. TECHLink locations are technology centers and makerspaces that provide access to state-of-the-art equipment for content creation and building new skills. Successful candidates will have a love of technology and a desire to share it with others, enjoy working with a diverse population, and interacting with customers of all ages.

The Library Technology Service Specialist Will:

• Perform training and give assistance to customers on using a variety of devices and technologies including multimedia and makerspaces.
• Assist customers with registering for equipment use and workshops.
• Interact with customers to determine how TECHLink might serve their needs.
• Gather or collect information to generate reports, activity logs, etc.
• Process data entry activities to update and verify TECHLink customer records.
• Promote and assist with innovative library services and programming.
• Troubleshoot and resolve moderately complex problems, complaints and/or requests.
• Assist with deploying and configuring various software, technologies and equipment.
• Conduct outreaches to promote technologies and services offered at community and library events.
• Work evening and weekend (Saturday and/or Sunday) hours as needed to ensure adequate coverage for service operations.
• Perform other duties as assigned.

Candidates are encouraged to submit a resume and cover letter when applying. To learn more about TECHLink, please visit https://houstonlibrary.org/techlink.

WORKING CONDITIONS & EDUCATIONAL / EXPERIENCE REQUIREMENTS

WORKING CONDITIONS: The position occasionally requires stooping or bending. Occasional very light lifting (up to 20 pounds). Otherwise, normal office environment with acceptable lighting, temperature and air conditions.

EDUCATIONAL REQUIREMENTS: Requires a high school diploma or a GED.

EXPERIENCE REQUIREMENTS: Two (2) years of customer service experience in an environment providing or supporting technology services. Includes:

• Proficient computer skills with hardware and software.
• Proficiency in Microsoft Office and Web2 Technology.
• Experience with user-focused technologies including 3-D printing, embroidery machines, laser cutters, video/music production, and digital artistry.
• Experience working with people of diverse backgrounds.
• Strong oral and written communication and collaboration skills.
• Experience working with children and families.
• Fluency in a foreign language is highly preferred.
• Work evening and weekend (Saturday and/or Sunday) hours as needed to ensure adequate coverage for service operations.

NOTE: Preference shall be given to eligible veteran applicants provided they possess the qualifications for competent discharge of the duties involved, as allowed by applicable law.

SELECTION / SKILLS TESTS REQUIRED
The selection process will involve application review and/or interview. The department may administer skills assessment test.

SAFETY IMPACT POSITION - NO
If yes, this position is subject to random drug testing and, if a promotional position, candidate must pass an assignment drug test.

PAY GRADE - 13

SALARY INFORMATION
Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.

APPLICATION PROCEDURES
Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during the active posting period. Applications must be submitted online at: www.houstontx.gov
To view your detailed application status, please log in to your online profile by visiting http://agency.governmentjobs.com/houston/default.cfm or call 832-393-0473.

If you need special services or accommodations, call 832-393-0473 (TTY 7-1-1). If you need login assistance or technical support call 855-524-5627.

All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.

Applicants are encouraged to attach a cover letter and resume along with their completed application when applying.

EOE Equal Opportunity Employer:
The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.