Studio Experience Coordinator Job at Alteration Specialists in New York

Overview

alts | Alteration Specialists of New York is looking for a Studio Experience Coordinator. We are seeking a dynamic professional distinguished by charisma, commitment, and professional integrity. This role includes responding to phone calls and emails, office management and administration, internal/external communication, and creative problem solving. The role oversees day-to-day studio operations and requires close collaboration with the Tailoring department. This is a customer-facing, full-time in-person role in New York, with competitive pay, full benefits, and opportunities for future growth.

Compensation

This role has a starting range of $45,000-$50,000 per year and requires regular weekend availability. This includes up to $2,000 bonus pay per year.

Responsibilities

Front Desk - Office Management

• Maintain a professional, warm, welcoming office environment
• Greet all clients, manage check-ins, pickups and payment
• Answer all inbound calls to the alts Studio
• Manage all client bookings and appointments
• Process new transactions and ensure internal reporting is correct
• Scan out all fittings to the proper fitter in the system
• Responsible for ordering and tracking inventory
• Ensure all outsourced garments are appropriately tagged, distributed and delivered
• Manage the flow of fitting room processes and appointments
• Collect payment from all clients and mark tickets as paid and collected

Customer Service

• Quick, warm, and on-brand customer communication across emails, calls and in-person
• Instruct Customers on how to check in for their appointments
• Offer each customer water, ensure the company playlist and scents are working properly
• Check in on customers throughout entire experience in studio—from check-in to check-out
• Collect, organize, and track consumer feedback, day-to-day issues and other relevant information and communicate this to the larger ops team
• Contribute ideas to company policies to create an even better customer experience

Operations

• Engage in frequent collaboration with the Tailor Shop Manager of your alts studio to assess studio needs and day-to-day operations
• Ensure QC checkpoints in front operations are consistently met for each garment entering or leaving your studio
• Ensure all garments are racked according to alts standardized racking system
• Ensure all tickets are properly created and processed throughout the garment’s life cycle with Alteration Specialists
• Responsible for monitoring production
• Ensure all garments are bagged and packaged appropriately before handing off to customer; this includes garments being shipped properly
• Record and document all RFAs, refunds and other failures of process, and brainstorm written solutions to improve operational efficiency

Attributes

• You are warm, compassionate, and empathic. You have a calming demeanor and a way of building trusting, caring relationships with ease.
• You are a skilled communicator. You’re both a great listener and an effective speaker and writer. You treat sensitive information with respect and discretion.
• You are mission driven. You are motivated to help change the fashion industry and move towards a more sustainable future, and serve as an ambassador for a cause you believe in.
• You are systematic. You derive pleasure from being highly organized, creating order, and checking things off your list.
• You are detail-oriented. You take pride in a beautifully executed workflow and typos in your emails bother you.
• You are thoughtful. You can anticipate the needs of your tailoring team and clients, and are committed to proactively creating a supportive environment for all.
• You have great professional integrity. You take ownership of your work, ask for help when needed, and are committed to growth and development.

Experience

• Bachelor's degree OR directly related experience required
• Prior responsibilities in the fashion industry and communications management desired
• Experience or deep interest in fashion and sustainability desired, with a working knowledge of garment construction

This is an early career role.

Why the Role is Compelling

As a Studio Experience Coordinator for an alts team, you would play an integral role in creating a welcoming and professional environment that has a profound impact on important client events. You would establish rewarding relationships with the studio’s clientele and partner community, and serve as the first point of contact for people who may benefit from our services. You would have the opportunity to develop your career in an expanding industry, with support from a tight-knit tailoring and operations team, and the potential to grow as the brand expands.

alts | Alteration Specialists is committed to working with and fairly rewarding the best talent in the industry. We believe in treating people right through fair compensation, thoughtful management, and a focus on growth and development.

Additional Information

Shop hours are 10am-7pm Mon-Saturday. This role will involve regular Saturday work and may have a split weekend schedule. Availability?

This position requires flexibility across multiple locations (10 studios in Manhattan, 4 in Brooklyn, our newest in Hoboken, NJ, and future Long Island openings). Are you comfortable with these locations?

This position includes full-time training in New York City prior to location openings. Are you able to relocate for training?

Interview Process (6 rounds): 1) application, 2) pre-employment testing, 3) virtual interview with talent team, 4) in-person interview with Store Area Managers, 5) reference check, 6) background check and employment verification. Can you participate?

Are you currently authorized to work in the U.S.? We are not able to sponsor work visas for international applicants.

Optional: Is there anything else we should know as we consider your application?

Optional: Please upload a 30-120 second video explaining why you are interested in this position and what skills you possess that would make you a great fit. If you have trouble submitting, you can email it to: erin@alterationspecialists.com