Studio Experience Coordinator Job at Alts (fka Alteration Specialists) in New Yo
Alts (fka Alteration Specialists), New York, NY, United States
Overview alts | Alteration Specialists of New York is looking for a Studio Experience Coordinator. We are seeking a dynamic professional characterized by charisma, commitment, and professional integrity. The role includes responding to phone calls and emails, office management and administration, internal/external communication, and creative problem solving. This role oversees day-to-day operations in the studio and requires close collaboration with the Tailoring department. This is a customer-facing, full-time in-person role in New York, with competitive pay, full benefits, and opportunities for future growth.
Compensation
This role has a starting range of $45,000-$50,000 per year and requires regular weekend availability. This includes up to $2,000 bonus pay per year.
Responsibilities Front Desk - Office Management Maintain a professional, warm, welcoming office environment
Greet all clients, manage check-ins, pickups and payment
Answer all inbound calls to the alts Studio
Manage all client bookings and appointments
Process new transactions and ensure internal reporting is correct
Scan out all fittings to the proper fitter in the system
Responsible for ordering and tracking inventory
Ensure all outsourced garments are appropriately tagged, distributed and delivered
Manage the flow of fitting room processes and appointments
Collect payment from all clients and mark tickets as paid and collected
Customer Service Quick, warm, and on-brand customer communication across emails, calls and in-person
Instruct Customers on how to check in for their appointments
Offer each customer water, ensure the company playlist and scents are working properly
Check in on customers throughout entire experience in studio - from check in to check out
Collect, organize, and track consumer feedback, day to day issues and other relevant information and communicate this to the larger ops team
Contribute ideas to company policies to create an even better customer experience
Operations Engage in frequent collaboration with the Tailor Shop Manager of your alts studio in order to assess studio needs and day to day operations
Ensure that all QC checkpoints that live with front operations are consistently met for each garment entering or leaving your studio
Ensure all garments are racked in accordance to alts standardized racking system
Ensure all tickets are properly created, and processed throughout the garment’s life cycle with Alteration Specialists
Responsible for monitoring production
Ensure all garments are bagged and packaged appropriately before handing off to customer, this includes garments being shipped properly
Properly record and document all RFA’s, refunds and other failures of process, and brainstorm written solutions to achieve a higher operational efficiency
Attributes You are warm, compassionate, and empathic. You have a calming demeanor and a way of building trusting, caring relationships with ease
You are a skilled communicator. You’re both a great listener and an effective speaker and writer. You treat sensitive information with respect and discretion
You are mission driven. You are motivated to help change the fashion industry, and move towards a more sustainable future and serve as an excellent ambassador for a cause you believe in
You are systematic. You derive pleasure from being highly organized, creating order, and checking things off your list
You are detail-oriented. You take pride in a beautifully executed workflow and typos in your emails make you cringe
You are thoughtful. You can anticipate the needs of your tailoring team and clients, and feel committed to proactively creating a supportive environment for all. You are able to recognize how your individual role feeds into the larger organization’s objectives
You have great professional integrity. You take ownership over your work, ask for help when you need it, and are committed to your own growth and development.
Experience Bachelor's degree OR directly related experience required
Prior responsibilities in the fashion industry, and communications management desired
Experience or deep interest in fashion and sustainability desired, with a working knowledge of garment construction desired
*This is an early career role.*
Why the Role is Compelling As a Studio Experience Coordinator for an alts team, you would play an integral role in creating a welcoming and professional environment that has a profound impact on some of the most important events in a client’s life. You would establish rewarding relationships with the studio’s clientele and partner community, and serve as the first point of contact for people who might benefit from our services. You would have the opportunity to develop your career in an expanding industry. You would feel the support of a tight-knit tailoring and operations team, and the excitement of being part of a growing, multi-studio operation disrupting the fashion industry with many opportunities to grow as quickly in your career as the brand is growing.
alts | Alteration Specialists is committed to working with and fairly rewarding the best talent in the industry. We believe in treating people right - through fair compensation and benefits, thoughtful management and specific attention to growth and development of our staff.
Powered by JazzHR
LVdvJ7qvbN
Seniority level Mid-Senior level
Employment type Full-time
Job function Design, Art/Creative, and Information Technology
Industries Internet Publishing
Note: This listing may include references to other jobs or employer mentions; the core responsibilities and qualifications pertain to the Studio Experience Coordinator role.
#J-18808-Ljbffr
In Summary: Alteration Specialists of New York is looking for a Studio Experience Coordinator . The role oversees day-to-day operations in the studio and requires close collaboration with the Tailoring department . This is a customer-facing, full-time in-person in New York, with competitive pay, full benefits, and opportunities for future growth .
En Español: Los especialistas en alteración de Nueva York buscan un coordinador de experiencia del estudio. Buscamos un profesional dinámico caracterizado por carisma, compromiso e integridad profesional. El papel incluye responder a llamadas telefónicas y correos electrónicos, administración y gestión de oficina, comunicación interna / externa y resolución creativa de problemas. Este rol supervisa las operaciones diarias en el estudio y requiere una estrecha colaboración con el departamento de tailoring. Esto incluye un pago adicional de hasta $2,000 al año. Responsabilidades Front Desk - Gestión de la oficina Mantener un entorno de oficina profesional, cálido y acogedor Saludar a todos los clientes, administrar check-ins, recogidas y pagos Responder a todas las llamadas entrantes al alto Studio Administrar todas las reservas y citas del cliente Procesar nuevas transacciones y garantizar que el informe interno sea correcto Escaner todos los accesorios para el instalador adecuado en el sistema Responsible por ordenar y rastrear el inventario Asegurar que todas las prendas externas estén etiquetadas apropiadamente, distribuidas y manejando el flujo de instalación de salas y citas Recoger el pago de todos los clientes y marcar boletos como pagados y recopilados Servicio al Cliente El servicio al cliente, mensajes electrónicos calientes e informativos sobre la marca, llamadas y instrucción personal Los clientes se encargan de comprobar cómo verificar sus compromisos con el equipo de trabajo Encuentra su cuerpo Altera el proceso de procesamiento y seguimiento Controlar correctamente toda la experiencia del cliente Conforme a lo largo de cada día Las políticas operativo de gestión de la empresa Comprometerse con una mejor calidad de funcionamiento Equivo Técnicas de ventas personales y equipos de control de atención al cliente Tienes un comportamiento calmante y una forma de construir relaciones confiables, cuidadosas con facilidad Eres un comunicador hábil. Tú eres a la vez un gran oyente y un orador e escritor eficaz. Tratas información sensible con respeto y discreción Estás impulsado por la misión. Estás motivado para ayudar a cambiar la industria de la moda y avanzar hacia un futuro más sostenible y servir como un excelente embajador para una causa en la que crees. Usted toma posesión de su trabajo, pide ayuda cuando lo necesite y está comprometido con su propio crecimiento y desarrollo. Experiencia Licenciatura O experiencia directamente relacionada requería responsabilidades anteriores en la industria de la moda, y gestión de comunicaciones deseado Experiencia o profundo interés en la moda y sostenibilidad deseados, con un conocimiento laboral de construcción de prendas de vestir deseado *Este es un papel profesional temprano.* ¿Por qué el rol es convincente Como Coordinador de Experiencias del Estudio para un equipo alter, usted desempeñaría un papel integral en la creación de un entorno acogedor y profesional que tiene un impacto profundo en algunos de los eventos más importantes en la vida de un cliente. Establecería relaciones gratificantes con la clientela del estudio y socio comunitario, y serviría como primer punto de contacto para las personas que podrían beneficiarse de nuestros servicios. Tendrías la oportunidad de desarrollar tu carrera en una industria Alter. Creemos en tratar a las personas correctamente - mediante una compensación y beneficios justos, gestión reflexiva y atención específica al crecimiento y desarrollo de nuestro personal.
Compensation
This role has a starting range of $45,000-$50,000 per year and requires regular weekend availability. This includes up to $2,000 bonus pay per year.
Responsibilities Front Desk - Office Management Maintain a professional, warm, welcoming office environment
Greet all clients, manage check-ins, pickups and payment
Answer all inbound calls to the alts Studio
Manage all client bookings and appointments
Process new transactions and ensure internal reporting is correct
Scan out all fittings to the proper fitter in the system
Responsible for ordering and tracking inventory
Ensure all outsourced garments are appropriately tagged, distributed and delivered
Manage the flow of fitting room processes and appointments
Collect payment from all clients and mark tickets as paid and collected
Customer Service Quick, warm, and on-brand customer communication across emails, calls and in-person
Instruct Customers on how to check in for their appointments
Offer each customer water, ensure the company playlist and scents are working properly
Check in on customers throughout entire experience in studio - from check in to check out
Collect, organize, and track consumer feedback, day to day issues and other relevant information and communicate this to the larger ops team
Contribute ideas to company policies to create an even better customer experience
Operations Engage in frequent collaboration with the Tailor Shop Manager of your alts studio in order to assess studio needs and day to day operations
Ensure that all QC checkpoints that live with front operations are consistently met for each garment entering or leaving your studio
Ensure all garments are racked in accordance to alts standardized racking system
Ensure all tickets are properly created, and processed throughout the garment’s life cycle with Alteration Specialists
Responsible for monitoring production
Ensure all garments are bagged and packaged appropriately before handing off to customer, this includes garments being shipped properly
Properly record and document all RFA’s, refunds and other failures of process, and brainstorm written solutions to achieve a higher operational efficiency
Attributes You are warm, compassionate, and empathic. You have a calming demeanor and a way of building trusting, caring relationships with ease
You are a skilled communicator. You’re both a great listener and an effective speaker and writer. You treat sensitive information with respect and discretion
You are mission driven. You are motivated to help change the fashion industry, and move towards a more sustainable future and serve as an excellent ambassador for a cause you believe in
You are systematic. You derive pleasure from being highly organized, creating order, and checking things off your list
You are detail-oriented. You take pride in a beautifully executed workflow and typos in your emails make you cringe
You are thoughtful. You can anticipate the needs of your tailoring team and clients, and feel committed to proactively creating a supportive environment for all. You are able to recognize how your individual role feeds into the larger organization’s objectives
You have great professional integrity. You take ownership over your work, ask for help when you need it, and are committed to your own growth and development.
Experience Bachelor's degree OR directly related experience required
Prior responsibilities in the fashion industry, and communications management desired
Experience or deep interest in fashion and sustainability desired, with a working knowledge of garment construction desired
*This is an early career role.*
Why the Role is Compelling As a Studio Experience Coordinator for an alts team, you would play an integral role in creating a welcoming and professional environment that has a profound impact on some of the most important events in a client’s life. You would establish rewarding relationships with the studio’s clientele and partner community, and serve as the first point of contact for people who might benefit from our services. You would have the opportunity to develop your career in an expanding industry. You would feel the support of a tight-knit tailoring and operations team, and the excitement of being part of a growing, multi-studio operation disrupting the fashion industry with many opportunities to grow as quickly in your career as the brand is growing.
alts | Alteration Specialists is committed to working with and fairly rewarding the best talent in the industry. We believe in treating people right - through fair compensation and benefits, thoughtful management and specific attention to growth and development of our staff.
Powered by JazzHR
LVdvJ7qvbN
Seniority level Mid-Senior level
Employment type Full-time
Job function Design, Art/Creative, and Information Technology
Industries Internet Publishing
Note: This listing may include references to other jobs or employer mentions; the core responsibilities and qualifications pertain to the Studio Experience Coordinator role.
#J-18808-Ljbffr
In Summary: Alteration Specialists of New York is looking for a Studio Experience Coordinator . The role oversees day-to-day operations in the studio and requires close collaboration with the Tailoring department . This is a customer-facing, full-time in-person in New York, with competitive pay, full benefits, and opportunities for future growth .
En Español: Los especialistas en alteración de Nueva York buscan un coordinador de experiencia del estudio. Buscamos un profesional dinámico caracterizado por carisma, compromiso e integridad profesional. El papel incluye responder a llamadas telefónicas y correos electrónicos, administración y gestión de oficina, comunicación interna / externa y resolución creativa de problemas. Este rol supervisa las operaciones diarias en el estudio y requiere una estrecha colaboración con el departamento de tailoring. Esto incluye un pago adicional de hasta $2,000 al año. Responsabilidades Front Desk - Gestión de la oficina Mantener un entorno de oficina profesional, cálido y acogedor Saludar a todos los clientes, administrar check-ins, recogidas y pagos Responder a todas las llamadas entrantes al alto Studio Administrar todas las reservas y citas del cliente Procesar nuevas transacciones y garantizar que el informe interno sea correcto Escaner todos los accesorios para el instalador adecuado en el sistema Responsible por ordenar y rastrear el inventario Asegurar que todas las prendas externas estén etiquetadas apropiadamente, distribuidas y manejando el flujo de instalación de salas y citas Recoger el pago de todos los clientes y marcar boletos como pagados y recopilados Servicio al Cliente El servicio al cliente, mensajes electrónicos calientes e informativos sobre la marca, llamadas y instrucción personal Los clientes se encargan de comprobar cómo verificar sus compromisos con el equipo de trabajo Encuentra su cuerpo Altera el proceso de procesamiento y seguimiento Controlar correctamente toda la experiencia del cliente Conforme a lo largo de cada día Las políticas operativo de gestión de la empresa Comprometerse con una mejor calidad de funcionamiento Equivo Técnicas de ventas personales y equipos de control de atención al cliente Tienes un comportamiento calmante y una forma de construir relaciones confiables, cuidadosas con facilidad Eres un comunicador hábil. Tú eres a la vez un gran oyente y un orador e escritor eficaz. Tratas información sensible con respeto y discreción Estás impulsado por la misión. Estás motivado para ayudar a cambiar la industria de la moda y avanzar hacia un futuro más sostenible y servir como un excelente embajador para una causa en la que crees. Usted toma posesión de su trabajo, pide ayuda cuando lo necesite y está comprometido con su propio crecimiento y desarrollo. Experiencia Licenciatura O experiencia directamente relacionada requería responsabilidades anteriores en la industria de la moda, y gestión de comunicaciones deseado Experiencia o profundo interés en la moda y sostenibilidad deseados, con un conocimiento laboral de construcción de prendas de vestir deseado *Este es un papel profesional temprano.* ¿Por qué el rol es convincente Como Coordinador de Experiencias del Estudio para un equipo alter, usted desempeñaría un papel integral en la creación de un entorno acogedor y profesional que tiene un impacto profundo en algunos de los eventos más importantes en la vida de un cliente. Establecería relaciones gratificantes con la clientela del estudio y socio comunitario, y serviría como primer punto de contacto para las personas que podrían beneficiarse de nuestros servicios. Tendrías la oportunidad de desarrollar tu carrera en una industria Alter. Creemos en tratar a las personas correctamente - mediante una compensación y beneficios justos, gestión reflexiva y atención específica al crecimiento y desarrollo de nuestro personal.