Studio Experience Coordinator Job at Alteration Specialists in New York

Overview alts | Alteration Specialists of New York is looking for a Studio Experience Coordinator
We are looking for a dynamic professional Studio Experience Coordinator member, distinguished by their charisma, commitment, and professional integrity. This role will include responding to phone calls and emails, office management and administration, as well as internal/external communication, and creative problem solving. This role also includes overseeing the day-to-day operations in studio and requires close collaboration with members of our Tailoring department. This is a customer facing, full-time in-person role in New York, with competitive pay, full benefits, and opportunities for future growth.
Compensation
This role has a starting range of $45,000-$50,000 per year and requires regular weekend availability. This includes up to $2,000 bonus pay per year.
Responsibilities Front Desk - Office Management
Maintain a professional, warm, welcoming office environment
Greet all clients, manage check-ins, pickups and payment
Answer all inbound calls to the alts Studio
Manage all client bookings and appointments
Process new transactions and ensure internal reporting is correct
Scan out all fittings to the proper fitter in the system
Responsible for ordering and tracking inventory
Ensure all outsourced garments are appropriately tagged, distributed and delivered
Manage the flow of fitting room processes and appointments
Collect payment from all clients and mark tickets as paid and collected
Customer Service Quick, warm, and on-brand customer communication across emails, calls and in-person
Instruct Customers on how to check in for their appointments
Offer each customer water, ensure the company playlist and scents are working properly
Check in on customers throughout entire experience in studio - from check in to check out
Collect, organize, and track consumer feedback, day to day issues and other relevant information and communicate this to the larger ops team
Contribute ideas to company policies to create an even better customer experience
Operations Engage in frequent collaboration with the Tailor Shop Manager of your alts studio in order to assess studio needs and day to day operations
Ensure that all QC checkpoints that live with front operations are consistently met for each garment entering or leaving your studio
Ensure all garments are racked in accordance to alts standardized racking system
Ensure all tickets are properly created, and processed throughout the garment’s life cycle with Alteration Specialists
Responsible for monitoring production
Ensure all garments are bagged and packaged appropriately before handing off to customer, this includes garments being shipped properly
Properly record and document all RFA’s, refunds and other failures of process, and brainstorm written solutions to achieve a higher operational efficiency
Attributes You are warm, compassionate, and empathic . You have a calming demeanor and a way of building trusting, caring relationships with ease.
You are a skilled communicator . You’re both a great listener and an effective speaker and writer. You treat sensitive information with respect and discretion.
You are mission driven . You are motivated to help change the fashion industry, and move towards a more sustainable future and serve as an excellent ambassador for a cause you believe in.
You are systematic . You derive pleasure from being highly organized, creating order, and checking things off your list.
You are detail-oriented . You take pride in a beautifully executed workflow and typos in your emails make you cringe.
You are thoughtful . You can anticipate the needs of your tailoring team and clients, and feel committed to proactively creating a supportive environment for all. You are able to recognize how your individual role feeds into the larger organization’s objectives.
You have great professional integrity . You take ownership over your work, ask for help when you need it, and are committed to your own growth and development.
Experience Bachelor's degree OR directly related experience required ,
Prior responsibilities in the fashion industry, and communications management desired .
Experience or deep interest in fashion and sustainability desired, with a working knowledge of garment construction desired .
*This is an early career role.*
Why the Role is Compelling As a Studio Experience Coordinator for an alts team, you would play an integral role in creating a welcoming and professional environment that has a profound impact on some of the most important events and days in a client’s life. You would establish rewarding relationships with the studio’s clientele and partner community, and serve as the first point of contact for people who might benefit from our services. You would have the opportunity to develop your career in an expanding industry. You would feel the support of a tight-knit tailoring and operations team, and the excitement of being part of a growing, multi-studio operation disrupting the fashion industry with many opportunities to grow as quickly in your career as the brand is growing.
alts | Alteration Specialists is committed to working with and fairly rewarding the best talent in the industry. We believe in treating people right - through fair compensation and benefits, thoughtful management and specific attention to growth and development of our staff.

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In Summary: Alts | Alteration Specialists of New York is looking for a Studio Experience Coordinator . This is a customer facing, full-time in-person in New York, with competitive pay, full benefits, and opportunities for future growth . The role has a starting range of $45,000-$50,000 per year and requires regular weekend availability .

En Español: Los especialistas en alteración de Nueva York buscan un Coordinador de Experiencia del Estudio Buscamos a un miembro dinámico y profesional, que se distingue por su carisma, compromiso e integridad profesional. Este papel incluirá responder a las llamadas telefónicas y correos electrónicos, administración y gestión de la oficina, así como comunicación interna/externa y resolución creativa de problemas. Esto incluye un pago adicional de hasta $2,000 al año. Responsabilidades Front Desk - Gestión de la oficina Mantener un entorno de oficina profesional, cálido y acogedor Saludar a todos los clientes, administrar check-ins, recogidas y pagos Responder a todas las llamadas entrantes al alto Studio Administrar todas las reservas y citas del cliente Procesar nuevas transacciones y garantizar que el informe interno sea correcto Escaner todos los accesorios para el instalador adecuado en el sistema Responsible por ordenar y rastrear inventario Asegurar que todas las prendas externas sean etiquetadas apropiadamente, distribuidas y gestionar el flujo de instalación de salas y citas Recoger el pago de todos los clientes y marcar boletos como pagados y recopilados Servicio al Cliente El servicio al cliente, mensajes electrónicos calientes e informativos sobre la marca Las operaciones de comunicación con los clientes Transformando las comunicaciones personales Los clientes se encargan de comprobar cómo revisar sus compromisos Altera la calidad de vida del cliente Comprometerse con el proceso de trabajo Encuentrable y seguimiento de las necesidades de cada día Para asegurar que los empleadores logran obtener una mejor experiencia de atención al cliente Usted tiene un comportamiento calmante y una manera de construir relaciones confiables, cuidadosas con facilidad. Es un comunicador hábil . Es tanto un gran oyente como un orador e escritor eficaz. Trata la información confidencial con respeto y discreción. Está motivado por la misión. Se motiva para ayudar a cambiar la industria de la moda y avanzar hacia un futuro más sostenible y servir como un excelente embajador para una causa en la que cree. Usted toma posesión de su trabajo, pide ayuda cuando lo necesite y está comprometido con su propio crecimiento y desarrollo. Experiencia Licenciatura O experiencia directamente relacionada requerida , responsabilidades anteriores en la industria de la moda y gestión de las comunicaciones deseadas . Experiencia o profundo interés en la Moda y sostenibilidad deseados, con un conocimiento laboral de la construcción de prendas de vestir deseado . *Este es un papel profesional temprano.* Por qué el rol es convincente Como Coordinador de Experiencias del Estudio para un equipo especialista, usted desempeñaría un papel integral en la creación de un entorno acogedor y profesional que tiene un impacto profundo en algunos de los eventos más importantes y días de la vida de un cliente. Establecería relaciones gratificantes con la clientela del estudio y la comunidad de talentos socios, y servirá rápidamente como primer punto de contacto para personas que podrían beneficiarse de nuestros servicios. Tendría la oportunidad de desarrollar su carrera en una industria especialista. Creemos en un trato justo a las personas, mediante una compensación y beneficios justos, una gestión reflexiva y una atención específica al crecimiento y desarrollo de nuestro personal. #J-18808-Ljbffr