Studio Experience Coordinator Job at Alteration Specialists in New York
Alteration Specialists, New York, NY, United States
Overview alts | Alteration Specialists of New York is looking for a Studio Experience Coordinator. We are seeking a dynamic professional distinguished by charisma, commitment, and professional integrity. This role includes responding to phone calls and emails, office management and administration, internal/external communication, and creative problem solving. The role oversees day-to-day studio operations and requires close collaboration with the Tailoring department. This is a customer-facing, full-time in-person role in New York, with competitive pay, full benefits, and opportunities for future growth.
Compensation
This role has a starting range of $45,000-$50,000 per year and requires regular weekend availability. This includes up to $2,000 bonus pay per year.
Responsibilities Front Desk - Office Management
Maintain a professional, warm, welcoming office environment
Greet all clients, manage check-ins, pickups and payment
Answer all inbound calls to the alts Studio
Manage all client bookings and appointments
Process new transactions and ensure internal reporting is correct
Scan out all fittings to the proper fitter in the system
Responsible for ordering and tracking inventory
Ensure all outsourced garments are appropriately tagged, distributed and delivered
Manage the flow of fitting room processes and appointments
Collect payment from all clients and mark tickets as paid and collected
Customer Service
Quick, warm, and on-brand customer communication across emails, calls and in-person
Instruct Customers on how to check in for their appointments
Offer each customer water, ensure the company playlist and scents are working properly
Check in on customers throughout entire experience in studio—from check-in to check-out
Collect, organize, and track consumer feedback, day-to-day issues and other relevant information and communicate this to the larger ops team
Contribute ideas to company policies to create an even better customer experience
Operations
Engage in frequent collaboration with the Tailor Shop Manager of your alts studio to assess studio needs and day-to-day operations
Ensure QC checkpoints in front operations are consistently met for each garment entering or leaving your studio
Ensure all garments are racked according to alts standardized racking system
Ensure all tickets are properly created and processed throughout the garment’s life cycle with Alteration Specialists
Responsible for monitoring production
Ensure all garments are bagged and packaged appropriately before handing off to customer; this includes garments being shipped properly
Record and document all RFAs, refunds and other failures of process, and brainstorm written solutions to improve operational efficiency
Attributes
You are warm, compassionate, and empathic . You have a calming demeanor and a way of building trusting, caring relationships with ease.
You are a skilled communicator . You’re both a great listener and an effective speaker and writer. You treat sensitive information with respect and discretion.
You are mission driven . You are motivated to help change the fashion industry and move towards a more sustainable future, and serve as an ambassador for a cause you believe in.
You are systematic . You derive pleasure from being highly organized, creating order, and checking things off your list.
You are detail-oriented . You take pride in a beautifully executed workflow and typos in your emails bother you.
You are thoughtful . You can anticipate the needs of your tailoring team and clients, and are committed to proactively creating a supportive environment for all.
You have great professional integrity . You take ownership of your work, ask for help when needed, and are committed to growth and development.
Experience
Bachelor's degree OR directly related experience required
Prior responsibilities in the fashion industry and communications management desired
Experience or deep interest in fashion and sustainability desired, with a working knowledge of garment construction
This is an early career role.
Why the Role is Compelling As a Studio Experience Coordinator for an alts team, you would play an integral role in creating a welcoming and professional environment that has a profound impact on important client events. You would establish rewarding relationships with the studio’s clientele and partner community, and serve as the first point of contact for people who may benefit from our services. You would have the opportunity to develop your career in an expanding industry, with support from a tight-knit tailoring and operations team, and the potential to grow as the brand expands.
alts | Alteration Specialists is committed to working with and fairly rewarding the best talent in the industry. We believe in treating people right through fair compensation, thoughtful management, and a focus on growth and development.
Additional Information Shop hours are 10am-7pm Mon-Saturday. This role will involve regular Saturday work and may have a split weekend schedule. Availability?
This position requires flexibility across multiple locations (10 studios in Manhattan, 4 in Brooklyn, our newest in Hoboken, NJ, and future Long Island openings). Are you comfortable with these locations?
This position includes full-time training in New York City prior to location openings. Are you able to relocate for training?
Interview Process (6 rounds): 1) application, 2) pre-employment testing, 3) virtual interview with talent team, 4) in-person interview with Store Area Managers, 5) reference check, 6) background check and employment verification. Can you participate?
Are you currently authorized to work in the U.S.? We are not able to sponsor work visas for international applicants.
Optional: Is there anything else we should know as we consider your application?
Optional: Please upload a 30-120 second video explaining why you are interested in this position and what skills you possess that would make you a great fit. If you have trouble submitting, you can email it to: erin@alterationspecialists.com
#J-18808-Ljbffr
In Summary: Alts | Alteration Specialists of New York is looking for a Studio Experience Coordinator . The role oversees day-to-day studio operations and requires close collaboration with the Tailoring department . This is a customer-facing, full-time in-person role in New York, with competitive pay, full benefits, and opportunities for future growth .
En Español: Los especialistas en alteración de Nueva York buscan un coordinador de experiencia del estudio. Buscamos a un profesional dinámico que se distinga por su carisma, compromiso e integridad profesional. Este papel incluye responder a llamadas telefónicas y correos electrónicos, administración y gestión de oficinas, comunicación interna/externa y resolución creativa de problemas. El rol supervisa las operaciones diarias del estudio y requiere una estrecha colaboración con el departamento de tailoring. Esto incluye un pago adicional de hasta $2,000 por año. Responsabilidades Front Desk - Office Management Mantener un entorno de oficina profesional, cálido y acogedor Saludar a todos los clientes, administrar check-ins, recogidas y pagos Responder a todas las llamadas entrantes al alt Studio Administrar todas las reservas y citas del cliente Procesar nuevas transacciones y garantizar que el reporte interno sea correcto Escaner todos los accesorios para el instalador adecuado en el sistema Responsable de ordenar y rastrear inventario Asegurar que todas las prendas externas estén etiquetadas apropiadamente, distribuidas y gestionan el flujo de salas de montaje y citas Recoger el pago de todos los clientes y boletos según se paguen y recopilen Servicio al Cliente El servicio al cliente, la comunicación caliente e empática con los clientes Equipación de correo electrónico, llamadas y operaciones personales Los clientes comprenden cómo verificar sus compromisos y realizar una operación interna Al igual que el proceso de gestión del inventario Controlar y seguimiento Compruebe que toda la ropa externa está debidamente etiquetada, distribuir y gestionar los procesos de entrega Las soluciones son más rápidos Para asegurarse de que todos los servicios operativos de atención al cliente Se evalúen correctamente antes de completar las operaciones de cada día Usted tiene un comportamiento calmante y una forma de construir relaciones confiables, cuidadosas con facilidad. Es un comunicador hábil . También es un gran oyente y un orador y escritor eficaz. Trata la información sensible con respeto y discreción. Está motivado por la misión. Tiene el propósito de ayudar a cambiar la industria de la moda y avanzar hacia un futuro más sostenible, y sirve como embajador para una causa en la que cree. Es sistemático. Disfruta de ser altamente organizado, crear orden y revisar cosas de su lista. Es orientado al detalle. Se siente orgulloso de un flujo de trabajo maravillosamente ejecutado y se molesta en sus correos electrónicos. Usted establecería relaciones gratificantes con la clientela del estudio y la comunidad de socios, y servirá como el primer punto de contacto para las personas que pueden beneficiarse de nuestros servicios. Tendría la oportunidad de desarrollar su carrera en una industria en expansión, con el apoyo de un equipo estrechamente vinculado de tailoring y operaciones, y el potencial de crecer a medida que se expande la marca. alts Alteration Specialists está comprometido a trabajar y recompensar justamente a los mejores talentos de la industria. Creemos en tratar bien a las personas mediante compensación justa, gestión reflexiva y enfoque en el crecimiento y desarrollo. Horas adicionales de la tienda de información son 10am-7pm lunes-sábado. Esta función implicará trabajo regular el sábado y puede tener un horario dividido. ¿Puede participar? ¿Está autorizado a trabajar en los EE.UU.? No podemos patrocinar visas de trabajo para solicitantes internacionales. Opcional: ¿Hay algo más que deberíamos saber mientras consideramos su solicitud? opcional: Por favor, cargue un video de 30-120 segundos explicando por qué está interesado en este puesto y las habilidades que posee que le harían ideal. Si tiene problemas para presentarlo, puede enviarlo por correo electrónico a erin@alterationspecialists.com #J-18808-Ljbffr.
Compensation
This role has a starting range of $45,000-$50,000 per year and requires regular weekend availability. This includes up to $2,000 bonus pay per year.
Responsibilities Front Desk - Office Management
Maintain a professional, warm, welcoming office environment
Greet all clients, manage check-ins, pickups and payment
Answer all inbound calls to the alts Studio
Manage all client bookings and appointments
Process new transactions and ensure internal reporting is correct
Scan out all fittings to the proper fitter in the system
Responsible for ordering and tracking inventory
Ensure all outsourced garments are appropriately tagged, distributed and delivered
Manage the flow of fitting room processes and appointments
Collect payment from all clients and mark tickets as paid and collected
Customer Service
Quick, warm, and on-brand customer communication across emails, calls and in-person
Instruct Customers on how to check in for their appointments
Offer each customer water, ensure the company playlist and scents are working properly
Check in on customers throughout entire experience in studio—from check-in to check-out
Collect, organize, and track consumer feedback, day-to-day issues and other relevant information and communicate this to the larger ops team
Contribute ideas to company policies to create an even better customer experience
Operations
Engage in frequent collaboration with the Tailor Shop Manager of your alts studio to assess studio needs and day-to-day operations
Ensure QC checkpoints in front operations are consistently met for each garment entering or leaving your studio
Ensure all garments are racked according to alts standardized racking system
Ensure all tickets are properly created and processed throughout the garment’s life cycle with Alteration Specialists
Responsible for monitoring production
Ensure all garments are bagged and packaged appropriately before handing off to customer; this includes garments being shipped properly
Record and document all RFAs, refunds and other failures of process, and brainstorm written solutions to improve operational efficiency
Attributes
You are warm, compassionate, and empathic . You have a calming demeanor and a way of building trusting, caring relationships with ease.
You are a skilled communicator . You’re both a great listener and an effective speaker and writer. You treat sensitive information with respect and discretion.
You are mission driven . You are motivated to help change the fashion industry and move towards a more sustainable future, and serve as an ambassador for a cause you believe in.
You are systematic . You derive pleasure from being highly organized, creating order, and checking things off your list.
You are detail-oriented . You take pride in a beautifully executed workflow and typos in your emails bother you.
You are thoughtful . You can anticipate the needs of your tailoring team and clients, and are committed to proactively creating a supportive environment for all.
You have great professional integrity . You take ownership of your work, ask for help when needed, and are committed to growth and development.
Experience
Bachelor's degree OR directly related experience required
Prior responsibilities in the fashion industry and communications management desired
Experience or deep interest in fashion and sustainability desired, with a working knowledge of garment construction
This is an early career role.
Why the Role is Compelling As a Studio Experience Coordinator for an alts team, you would play an integral role in creating a welcoming and professional environment that has a profound impact on important client events. You would establish rewarding relationships with the studio’s clientele and partner community, and serve as the first point of contact for people who may benefit from our services. You would have the opportunity to develop your career in an expanding industry, with support from a tight-knit tailoring and operations team, and the potential to grow as the brand expands.
alts | Alteration Specialists is committed to working with and fairly rewarding the best talent in the industry. We believe in treating people right through fair compensation, thoughtful management, and a focus on growth and development.
Additional Information Shop hours are 10am-7pm Mon-Saturday. This role will involve regular Saturday work and may have a split weekend schedule. Availability?
This position requires flexibility across multiple locations (10 studios in Manhattan, 4 in Brooklyn, our newest in Hoboken, NJ, and future Long Island openings). Are you comfortable with these locations?
This position includes full-time training in New York City prior to location openings. Are you able to relocate for training?
Interview Process (6 rounds): 1) application, 2) pre-employment testing, 3) virtual interview with talent team, 4) in-person interview with Store Area Managers, 5) reference check, 6) background check and employment verification. Can you participate?
Are you currently authorized to work in the U.S.? We are not able to sponsor work visas for international applicants.
Optional: Is there anything else we should know as we consider your application?
Optional: Please upload a 30-120 second video explaining why you are interested in this position and what skills you possess that would make you a great fit. If you have trouble submitting, you can email it to: erin@alterationspecialists.com
#J-18808-Ljbffr
In Summary: Alts | Alteration Specialists of New York is looking for a Studio Experience Coordinator . The role oversees day-to-day studio operations and requires close collaboration with the Tailoring department . This is a customer-facing, full-time in-person role in New York, with competitive pay, full benefits, and opportunities for future growth .
En Español: Los especialistas en alteración de Nueva York buscan un coordinador de experiencia del estudio. Buscamos a un profesional dinámico que se distinga por su carisma, compromiso e integridad profesional. Este papel incluye responder a llamadas telefónicas y correos electrónicos, administración y gestión de oficinas, comunicación interna/externa y resolución creativa de problemas. El rol supervisa las operaciones diarias del estudio y requiere una estrecha colaboración con el departamento de tailoring. Esto incluye un pago adicional de hasta $2,000 por año. Responsabilidades Front Desk - Office Management Mantener un entorno de oficina profesional, cálido y acogedor Saludar a todos los clientes, administrar check-ins, recogidas y pagos Responder a todas las llamadas entrantes al alt Studio Administrar todas las reservas y citas del cliente Procesar nuevas transacciones y garantizar que el reporte interno sea correcto Escaner todos los accesorios para el instalador adecuado en el sistema Responsable de ordenar y rastrear inventario Asegurar que todas las prendas externas estén etiquetadas apropiadamente, distribuidas y gestionan el flujo de salas de montaje y citas Recoger el pago de todos los clientes y boletos según se paguen y recopilen Servicio al Cliente El servicio al cliente, la comunicación caliente e empática con los clientes Equipación de correo electrónico, llamadas y operaciones personales Los clientes comprenden cómo verificar sus compromisos y realizar una operación interna Al igual que el proceso de gestión del inventario Controlar y seguimiento Compruebe que toda la ropa externa está debidamente etiquetada, distribuir y gestionar los procesos de entrega Las soluciones son más rápidos Para asegurarse de que todos los servicios operativos de atención al cliente Se evalúen correctamente antes de completar las operaciones de cada día Usted tiene un comportamiento calmante y una forma de construir relaciones confiables, cuidadosas con facilidad. Es un comunicador hábil . También es un gran oyente y un orador y escritor eficaz. Trata la información sensible con respeto y discreción. Está motivado por la misión. Tiene el propósito de ayudar a cambiar la industria de la moda y avanzar hacia un futuro más sostenible, y sirve como embajador para una causa en la que cree. Es sistemático. Disfruta de ser altamente organizado, crear orden y revisar cosas de su lista. Es orientado al detalle. Se siente orgulloso de un flujo de trabajo maravillosamente ejecutado y se molesta en sus correos electrónicos. Usted establecería relaciones gratificantes con la clientela del estudio y la comunidad de socios, y servirá como el primer punto de contacto para las personas que pueden beneficiarse de nuestros servicios. Tendría la oportunidad de desarrollar su carrera en una industria en expansión, con el apoyo de un equipo estrechamente vinculado de tailoring y operaciones, y el potencial de crecer a medida que se expande la marca. alts Alteration Specialists está comprometido a trabajar y recompensar justamente a los mejores talentos de la industria. Creemos en tratar bien a las personas mediante compensación justa, gestión reflexiva y enfoque en el crecimiento y desarrollo. Horas adicionales de la tienda de información son 10am-7pm lunes-sábado. Esta función implicará trabajo regular el sábado y puede tener un horario dividido. ¿Puede participar? ¿Está autorizado a trabajar en los EE.UU.? No podemos patrocinar visas de trabajo para solicitantes internacionales. Opcional: ¿Hay algo más que deberíamos saber mientras consideramos su solicitud? opcional: Por favor, cargue un video de 30-120 segundos explicando por qué está interesado en este puesto y las habilidades que posee que le harían ideal. Si tiene problemas para presentarlo, puede enviarlo por correo electrónico a erin@alterationspecialists.com #J-18808-Ljbffr.