Assistant Community Manager Manufactured Housing Community Job at Investment Pro

Overview

We are seeking a dedicated Assistant Community Manager to support the operations at Oak Ridge Estates (210 homes), located in Phoenix, OR. This role includes assisting with leasing activities, resident relations, and rent collection, while ensuring compliance with property policies and procedures. The Assistant Manager will also handle administrative tasks, coordinate maintenance requests, and help maintain a high level of satisfaction among residents and prospective tenants. This position requires strong organizational skills to support the property management team and foster a positive community environment.

Base pay range
$49,920.00/yr - $58,240.00/yr

Responsibilities

• Represent Investment Property Group in a positive and professional manner at all times
• Assist the Community Manager with rent collection process, bank activities, documentation of all transactions, and implementation of timely delinquent rent procedures
• Responsible for administrative functions and the preparation of reporting documentation
• Monitor and direct rental activity, on-site marketing activities, and maintain in-depth, ongoing knowledge of the local market
• Meet with and respond to resident concerns, requests, and complaints
• Monitor home-site curb appeal, model appearance and signage
• Work alongside the Community Manager to ensure maintenance requests, vendor contracts, and operational tasks are handled efficiently
• Maintain a high level of professionalism, integrity and respect when interacting with residents, team members, vendors, and community stakeholders
• Attend and participate in professional activities, meetings, organizations, and regulatory agency meetings or inspections
• Walk property daily to ensure common areas are in good condition
• Work to ensure that residents have a clean, safe, and well-maintained community
• Perform annual or more frequent inspection of units and follow ups

Qualifications

• 1+ years' experience assisting at a manufactured housing or multifamily community of 100+ units
• Strong interpersonal skills with the ability to foster positive relationships with residents and collaborate effectively with team members
• Exceptional time management and problem-solving skills
• Ability to handle conflict resolution, complaints, and provide a high level of customer service tailored to the community demographic
• Experience with rent collection and delinquency management
• Ability to identify areas for improvement and offer suggestions to improve efficiency, productivity, and profitability of the property
• Ability to deliver excellent customer service, including responsiveness to tenant needs and community engagement
• Ability to handle complaints and ensure community standards are upheld
• Strong verbal and written communication skills to interact with tenants, contractors, and local authorities
• Marketing and sales skills to promote vacant lots or homes and maintain high occupancy rates
• Proficiency in property management software (i.e., Manage America, CRM, Blue Moon, Rent Café, Vendor Café, Client Central)
• Must have a valid driver's license

Benefits

• Comprehensive benefits package including Medical, Dental, and Vision insurance, Life Insurance, Health Savings Account, Employee Assistance Program, and more
• 401k with company match
• Accrued 4-weeks of paid time off (PTO)
• Employee Referral Program
• Eligible benefits commence on the 1st day of the month following the completion of 30 days of employment

Equal Opportunity

Investment Property Group is an equal opportunity employer, and all qualified applicants will receive consideration without regard to race, color, creed, religion, sex, national origin, ancestry, age, marital status, protected veteran status, sexual orientation, gender identity or expression, genetic information, physical or mental disability or medical condition as defined by applicable equal opportunity laws. We celebrate diversity and are committed to creating an environment where all employees are respected, treated fairly, and given equal opportunities to thrive.

Seniorities

• Seniority level: Entry level

Employment type

• Full-time

Job function

• Other

Industries

• IT Services and IT Consulting

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