Librarian - Adult Services Job at Mecklenburg County in Charlotte

Librarian (Adult Services) - Independence Regional Library Charlotte Mecklenburg Library

“Follow your calling, Find your career”

Please apply by 10/21/25

Salary Range $54,361.60 - $67,952.00. This is an exempt (salaried) position. Pay rates are based on education, skill, experience level and internal equity. Internal equity considerations include an assessment of the applicant’s salary history and qualifications in comparison to the market rate and requirements for the job.

Charlotte Mecklenburg Library is one of America’s leading urban public libraries, serving one of the country’s great emerging metropolitan areas in North Carolina. Our library system serves a community of approximately one million citizens in the city of Charlotte and the towns of Matthews, Pineville, Mint Hill, Davidson, Cornelius, and Huntersville – all located in Mecklenburg County. Accessible and welcoming to all, our library celebrates the joy of reading, fosters learning and growth, connects people to each other and the world, and inspires individuals with what they can achieve. Through our 20 locations, online, and through targeted outreach, we deliver exceptional library services and programs with a mission to create a community of readers and empower individuals with free access to information and the universe of ideas.

Location:

Independence Regional Library
6000 Conference Drive
Charlotte, NC 28212

Position Summary:

Performs professional and technical library work in the Adult Services Department. The selected candidate is responsible for planning and delivering programs and classes. These programs provide opportunities for lifelong learning, early literacy, technology assistance, educational support, and workforce development. This role also provides outreach services into the local community with a focus on older adults. Other responsibilities include responding to reference, research/homework and readers' advisory requests; service desk coverage; routine circulation tasks; explaining and interpreting the library's services, policies and procedures; developing, managing and promoting the library's collection of materials. The ideal candidate is a highly collaborative, reliable, and flexible team player with the ability to work independently and exercise sound judgment. Located across the street from East Mecklenburg High School, Independence Regional sees a high volume of afterschool teen customers during the school year. This candidate should possess an ability to engage teen populations.

Essential Functions:

• Meet customers' informational, research and pleasure reading needs by matching requests to appropriate resources.
• Determine the timeliest, authoritative and appropriate information source for each customer, based on questions asked, the information required, and the format (print, non-print) that provides the most effective delivery.
• Train customers in the use of electronic reference resources, internet searches, e-books and digital downloads; provide guidance and instruction for both general and specific requests. Enables customers to operate PCs, tablets, mobile devices to access digital materials.
• Troubleshoot problems or instructs customers in the use of software and hardware. Assesses the level of instruction needed to use technology.
• Manage and maintain library materials in specific, assigned areas of the collection by noting community needs and customer requests, consulting reviews and bibliographies, checking lost and missing reports and recommending purchases.
• Perform relevant collection management tasks to ensure resources are available to meet the informational and recreational needs of the community.
• Provide quality programming for a targeted audience; creates promotional materials and merchandises collection with displays.
• Provide outreach services by delivering programs into the local community.
• Develop varied and creative programs, publications, and displays to enhance library services.
• Continue professional development through workshops, classes, webinars, conferences, retreats, etc. Choose activities to enhance or develop skills needed to meet professional or learning goals.
• Provide service desk coverage and assist co-workers with standard library tasks.
• Perform administrative duties that may include serving as manager on duty, submitting maintenance and IT tickets, dealing with customer concerns, interpreting and enforcing library policy.
• Exercise sound judgment and uses available resources to determine the action needed.

Minimum Qualifications:

Minimum of two years of public library experience

Education:

Master’s degree in Library science from an ALA-accredited institution

Licenses and Certifications:

NC Public Library certification required or must be obtained within 12 months of hires

Preferred Qualifications:

Bilingual preferred.

Knowledge, Skills and Abilities:

Knowledge of:

• Library science
• Reference interview process
• Familiarity with the library's classification system, cataloging interface of the Online Public Access Catalog and OCLC/MARC records

Skills:

• Familiarity with readers' advisory and reference resources
• Excellent customer service, including strong verbal and written skills
• Working with a diverse population
• Assessing a customer's needs and abilities to match them with the appropriate information or materials
• Excellent time-management skills with attention to detail

Abilities:

• Decision- Making: Identifying and understanding issues, problems and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints and probably consequences
• Collaboration: Working effectively and cooperatively with others; establishing and maintain good working relationships
• Technical/Professional Knowledge and Skills: Having achieved a satisfactory level of technical and professional skill or knowledge in position-related areas; keeping up with current developments and trends in areas of expertise
• Planning and Organizing: Establishing courses of action for self and others to ensure that work is completed efficiently
• Managing Work: Effectively managing one’s time and resources to ensure that work is completed efficiently
• Customer Focus: Ensuring that the customer perspective is a driving force behind business decisions and activities; crafting and implementing service practices that meet customers’ and own organization’s needs
• Continuous Leaning: Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application

Computer Skills:

• Advanced proficiency in various computer applications
• Technological adeptness with PCs, tablets and mobile devices, internet and database searching, and email

Work Environment:

Works in a small office setting with moderate noise and multiple co-workers. Work also includes duties on the public floor.

Selection:

This classification has been identified as having a role in the development of ADA compliant technologies and for which the incumbent agrees to follow County policies to the best of their abilities in order to meet these obligations.

Reasonable Accommodations Statement:

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

Disclaimer Statement:

This is not intended to be an all-inclusive list of job-related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor’s request. Mecklenburg County reserves the right to revise the job description at any time. Designated positions may be required to assist in emergency and/or disaster situations.