Manager, Audience Insights Job at DoorDash in Seattle

Join to apply for the Manager, Audience Insights role at DoorDash About The Team & The Role DoorDash’s mission is to grow and empower local economies. By building intelligent last‑mile delivery technology for local cities, DoorDash connects people with the local businesses they care about—helping grow businesses and the communities that support those businesses. This mission is enabled by our three key audiences: consumers, merchants, and Dashers. The Audience Insights team partners with the Marketing structure and influences strategy across functions. We bring insights to the forefront, ensuring the voice of our audiences is at the core of our decisions. We complete research, incorporate tools, synthesize data, and consult on projects. Role Responsibilities Lead research that informs brand positioning, creative effectiveness, and campaign measurement Manage and evolve our creative testing program to optimize work across channels Uncover drivers of brand health and identify opportunities for growth Influence Marketing leadership decisions and act as a cross‑functional thought partner Use creativity and technical expertise to execute qualitative and quantitative research processes Synthesize learnings into compelling stories that stimulate decisions Build and oversee vendor relationships and run studies in house Improve project management efficiency by managing timelines and ensuring vendors meet business needs Establish tools and processes that centralize information for strategic partners Support a culture that identifies and acts on insights across the business Qualifications & Experience 5+ years of experience in Marketing Research or Insights Understanding of concept development, script testing, copy testing, ethnography, segmentation, brand health, and other qualitative and quantitative techniques Comfort with self‑moderating one‑on‑one interviews Creative and collaborative—love working with a team to solve challenging problems Experience with Qualtrics or extensive survey programming experience Expertise with brand tracking research—leveraging crosstab tools, statistical testing tools, and indexing Experience with AI in research and clear understanding of where it can accelerate Experience writing Insights proposals or learning plans and explaining methodologies to non‑research stakeholders Innately curious about people; thrive in fast‑paced atmospheres with multiple priorities Effective communication and presentation skills that establish trust and engage business partners Exceptional organizational skills with ownership mentality over projects Strategic and business‑minded—continuously pushing for the “so‑what” in data trends Adaptability to flexible and sometimes ambiguous working environments Benefits & Compensation The successful candidate’s starting pay will fall within the pay range $129,200—$190,000 USD and is determined based on job‑related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. In addition to base salary, the role includes opportunities for equity grants. DoorDash offers a comprehensive benefits package: 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave, medical, dental, vision benefits, 11 paid holidays, disability and basic life insurance, family‑forming assistance, and a mental health program. Diversity Statement We are committed to growing and empowering a more inclusive community. We hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. No applicant will face discrimination or harassment based on protected categories or other subtler forms of bias. We welcome people who identify as women, non‑binary, LGBTQIA+, Indigenous, Black or African American, Hispanic or Latinx, Native Hawaiian, differently‑abled, caretakers, parents, and veterans. Closing Position to be filled by 11/30/25. #J-18808-Ljbffr