At WCTractor, we don’t just fix equipment, we keep Texas moving. With dealerships across the state, we’ve built our name on honesty, integrity, and service that feels like family. When you join our Bryan team, you’re not just taking a job; you’re joining a company that invests in its people and stands by its values.
What You’ll Do
As a Service Writer, you’ll be the friendly face (and voice) that connects our customers with our technicians. You’ll manage the details from scheduling and estimates to updates and follow-ups so our customers always know they’re in good hands.
In This Role, You Will
- Be the go-to person for customer communication, helping them understand service needs, costs, and timelines
- Coordinate with technicians to keep jobs on track and on time
- Prepare accurate estimates and service orders
- Keep customer and equipment records organized and up to date
- Check warranties and insurance coverage
- Follow up with customers about scheduled maintenance and future service needs
What We’re Looking For
- A high school diploma or equivalent
- Strong customer service and communication skills
- Solid computer skills (you’ll be using service software daily)
- Great attention to detail and the ability to multitask without missing a beat
- Prior experience in a service or dealership environment (preferred but not required)
- A knack for translating “something’s wrong” into a clear service plan for our techs
Why WCTractor?
- A supportive, faith-based work environment built on honesty and respect
- Competitive pay and benefits
- Opportunities for growth and training
- A team that genuinely cares about doing things right for our customers and our people
Ready to Apply?
If you’re ready to bring your customer service skills to a company that values your work and treats you like family, we’d love to hear from you. Submit your application online via www.wctractor.com/careers today.
Join WCTractor, where integrity drives everything we do.
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Machinery Manufacturing
Referrals increase your chances of interviewing at WCTractor by 2x
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.