DoorDash is hiring: Manager, Audience Insights in New York

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About The Team & The Role

DoorDash’s mission is to grow and empower local economies. By building intelligent, last‑mile delivery technology for local cities, we connect people with the local businesses they care about—helping businesses and the communities that support them thrive. Our core audiences are consumers, merchants, and dashers.

The Audience Insights team is part of DoorDash’s Marketing structure but partners across the organization. We use research, data, and tools to bring audience insights to the forefront and ensure the voice of our three key audiences is central to our decisions. As an Audience Insights Manager you will join our Brand Insights function during a pivotal moment for the business, supporting brand strategy and campaign execution with research that drives effective marketing.

Key Responsibilities

• Lead research that informs brand positioning, creative effectiveness, and campaign measurement.
• Manage and evolve our creative testing program to optimize work across channels.
• Uncover drivers of brand health and identify opportunities for growth.
• Influence marketing leadership decisions and act as a thought partner across functions.

What You’ll Do

• Use creativity and technical expertise to execute qualitative and quantitative research.
• Synthesize learnings into compelling stories that influence decisions.
• Build and oversee vendor relationships, running studies entirely in‑house.
• Improve project management efficiency by setting timelines, gathering stakeholder input, and ensuring vendors meet business needs.
• Establish tools and processes that centralize information and deliver insights at the right time.
• Contribute to a culture that values data‑driven insights and action.
• Help the business stay deeply attuned to the needs of all audiences: consumers, merchants, and dashers.

Who You Are

• Innately curious about people and what drives them.
• Thrives in fast‑paced, multi‑priority environments.
• Communicates effectively and establishes trust while advocating audience needs.
• Engages business partners with excellent presentation skills.
• Organized with the ability to deliver projects independently and collaboratively.
• Strategic and business‑mindful, always asking “so‑what” of data trends.
• Owns projects and enjoys reaching goals both alone and as part of a team.
• Thrives in flexible, sometimes ambiguous settings.

Required Experience

• 5+ years in marketing research or insights.
• Experience with concept development, script testing, copy testing, ethnography, segmentation, brand health, and other qualitative/quantitative techniques.
• Comfort moderating 1‑on‑1 interviews.
• Creative and collaborative, loves solving challenging problems as part of a team.
• Proficiency with Qualtrics or extensive experience programming surveys.
• Expertise in brand tracking research, using crosstab tools, statistical testing, and indexing.
• Experience applying AI in research and knowing where it accelerates work.
• Ability to write insights proposals or learning plans, recommend methodologies, and explain them to non‑research stakeholders.

Benefits

• 16 weeks of paid parental leave.
• 401(k) with employer match.
• Medical, dental, and vision coverage.
• Paid time off and paid sick leave, including flexible paid time off/vacation for salaried roles.
• Disability and basic life insurance.
• Family‑forming assistance and mental health program.
• 11 paid holidays.
• Comprehensive commuter benefit match.

Compensation

• Base salary range: $129,200—$190,000 USD, localized by work location.
• Opportunities for equity grants.
• Other benefits are described above.

Equal Opportunity Employer

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. No employee or applicant will face discrimination or harassment based on race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. We also strive to prevent other subtle forms of inappropriate behavior and value a diverse workforce. If you need accommodations, please inform your recruiting contact upon initial connection.