Event Producer, Badging (Event Registration) Job at TWST Events in New York

Event Producer, Badging (Event Registration)

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We are looking for a Producer to join our team, in the badging department. This position is a hybrid role; working from home, at our warehouse, and onsite for events. We provide cross-training opportunities in a multitude of divisions with incentives to learn and evolve skillsets. Come be a part of a quickly growing department. The ability to travel is a must.

Badging Duties And Responsibilities

• On-site event registration
• Technical support
• Stage and prepare equipment for events
• Customer service
• Pack and ship equipment
• Able to learn new technologies quickly
• Professional demeanor
• Must be Tech Savvy. Internet networking, printers
• Ensure all gear is set up and working by showing the client a final sample of name badge and schedule printed
• Ability to create a clean, professional presentation of our equipment
• Be pleasant and energetic early in the morning

Event Planning and Execution (70%)

• Manage specific components of event production in primary service, including
  • Webcasting: Configure and manage live and virtual streams using platforms like Zoom, OBS, GSUITE and our proprietary software; ensure stable internet connectivity and high-quality audio/video output. Oversee production from pre to post including: coordinating with hosts, AV providers and venue staff. Setup and execution of hardware and software. Managing other contractors and employees to assure high end webcasts.
  • AV: Oversee setup, operation, and strike of audio, video, lighting, staging and scenic systems; coordinate with venue staff for vehicle loading requirements, power, internet, and rigging needs.
  • Badging: Manage standard and RFID badging systems, oversee attendee registration workflows, and ensure timely badge production.
  • Virtual Concierge: Supervise virtual event platforms, moderate attendee interactions, and troubleshoot platform issues for seamless guest experiences.
• Execute event tasks according to production plans, ensuring timely setup, operation, and breakdown.
• Assist Senior Producers in complex, multi-service events, applying cross-trained skills in a secondary service (e.g., a badging producer supporting AV services).
• Serve as the primary point of contact for clients and TWST staff during events, addressing concerns and ensuring deliverables meet expectations.
• Troubleshoot technical issues during events (e.g., audio feedback, streaming lag) under Senior Producer or Director guidance.
• Assist with event planning, including preparing equipment lists, staffing schedules, and technical checklists.
• Maintain and organize service-specific equipment, reporting any maintenance needs to Service Directors.
• Document event details (e.g., setup configurations, issues encountered) for post-event reports.
• Stay updated on service-specific technologies and best practices to enhance event delivery.

Team Support and Supervision (20%)

• Supervise independent contractors during events, delegating tasks and ensuring adherence to company standards.
• Provide on-the-job training to coordinators, focusing on technical skills and event protocols.
• Collaborate with Senior Producers and other Producers to coordinate multi-service events (e.g., combining webcasting and AV for hybrid events).
• Participate in post-event debriefs, providing feedback on team performance and event outcomes.
• Support Senior Producers in mentoring staff and reinforcing cross-training goals.

Cross-Training and Skill Development (10%)

• Actively participate in cross-training to achieve functional proficiency in a second service within 6–12 months (e.g., a webcasting producer learning AV setup).
• Attend cross-training workshops and shadow events in secondary services to build skills.
• Apply cross-trained skills during events to support flexibility and resource allocation.
• Provide feedback to Service Directors on cross-training program effectiveness.

Education and Experience

• Experience: 1-3 years in live event production, with proficiency in one of the following services: webcasting, AV, badging, or virtual concierge event services.
• Technical Skills:
  • Badging: Familiarity with registration software platforms and badging hardware (e.g., Zebra printers, RFID scanner systems).
  • Cross-Training: Basic knowledge or training in a second service (e.g., a badging producer with introductory AV skills).
  • Teamwork: Ability to work collaboratively in fast-paced environments and supervise junior staff or contractors.
  • Problem-Solving: Capability to address technical or logistical challenges during events with minimal supervision.
  • Communication: Strong verbal and written skills for client interactions, team coordination, and reporting.
  • Availability: Flexibility to work irregular hours, including evenings, weekends, and travel for onsite events (especially for full-time roles).

Key Skills And Competencies

• Organization and prioritization skills
• Attention to detail and accuracy
• Confidentiality and Judgment
• Communication and problem-solving skills
• Information management skills
• Ability to work independently and in collaborative environments
• Ability to meet deadlines

Schedule

• Day Shifts
• Monday to Friday
• Some weekend, mostly travel
• Ability to travel, up to 40%

Experience Requirements

• Customer service: 2 year (Required)
• Live event experience: 1 year (Required)
• IT: 1 year (Preferred)

License/Certification

• Driver's License (Preferred)

Job Title

Producer

Employment Type

Exempt Full-Time

Location

Hybrid - Remote, Warehouse (East Rutherford, NJ), On-Site

Reports To

Amit Shame-Tov : Senior Manager, Badging Operations

Compensation & Benefits

Salary: $60,000 yearly

Bonus

• Discretionary Bonus Eligible- Annual bonus based on company and individual performance

Benefits

• Employer sponsored Medical, Dental and Vision plans
• 401K Employee contribution plan (no match)
• Employer paid Professional Development
• Time Off: 3 Weeks Vacation 6.5 Sick Days
• Parental Leave
• Ancillary Benefits: LTD, Voluntary Life insurance and Voluntary Insurance Plans including, critical illness, hospital and legal insurance

Company Description

https://twstevents.com/