Nordic Speaking Customer Support for Music Streaming Platform Department

Mercier Consultancy is thrilled to announce an opening for a Nordic Speaking Customer Support Representative for our Client's Music Streaming Platform Department! In this exciting entry level role, you will be the main point of contact for our Nordic-speaking clients, providing them with exceptional support and assistance regarding our music streaming services. Your fluency in Nordic languages will help you connect with users and enhance their experience on our platform. This position is perfect for individuals who are passionate about music and enjoy helping customers find solutions. Join our collaborative team and play a key role in ensuring our clients receive the best possible support as they explore our extensive music library!

Responsibilities

Respond to customer inquiries in Nordic languages (Danish, Swedish, Norwegian, Finnish) via email, phone, and chat

Assist users with issues related to music streaming, account management, and features

Document customer interactions and resolutions accurately in our support system

Collaborate with the technical team to resolve complex client issues

Provide detailed information about the platform’s features and updates

Gather user feedback to help improve our services

Engage in training sessions to stay current with product updates and best practices

Qualifications

Fluency in one or more Nordic languages (Danish, Swedish, Norwegian, Finnish) and English, both written and verbal

Prior experience in customer support or a related field, preferably in the music or technology sector

Excellent communication and interpersonal skills

Strong problem-solving abilities and attention to detail

A customer-oriented mindset with a commitment to delivering quality service

Ability to manage multiple tasks efficiently in a fast-paced environment

Familiarity with customer support tools and platforms

Benefits

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

Support In Finding Accommodation After Hotel

Fully Paid Training

Free Greek Course

More Benefits and Discounts

And More...

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