Jamf
Learning Experience Designer I, Customer Education
Jamf, Minneapolis, Minnesota, United States, 55400
Overview
Join to apply for the Learning Experience Designer I, Customer Education role at Jamf. At Jamf, we believe in an open, flexible culture based on respect and trust. We take pride in helping tens of thousands of customers around the globe succeed with Apple. The secret to our success lies in connectivity and flexibility, with work-life balance as a priority while staying connected to maintain our strong culture and achieve our goals as #OneJamf. This role, Learning Experience Designer I, Customer Education (LXD 1), collaborates with the Customer Education team to design, build, and maintain learning experiences for Jamf customers. The LXD 1 will manage time, toolsets, and stakeholder interests to create engaging, relevant, and effective training. This role works with instructional designers on the Customer Education team, Product Development and Delivery (PD&D), and Jamf as a whole, under the guidance of the Manager, Customer Education. This role is remote in Minneapolis, MN; Eau Claire, WI; and Austin, TX, with occasional in-person events at a Jamf office or collaborative location. Applications are accepted for Minneapolis, MN; Eau Claire, WI; and Austin, TX. The below annual salary range is a general guideline. Pay transparency range: $55,100—$117,400 USD. This information is provided for transparency and may be adjusted based on factors including scope, experience, location, and market conditions.
Responsibilities
Develop and maintain learning experiences for instructor-led, virtual instructor-led, and online training formats, including written materials, videos, audio recording, exams, resources, and simulations. Organize time, projects, and meetings using Jira, Confluence, Slack, Dropbox, and Microsoft 365 to ensure content is delivered efficiently. Upload, organize, and maintain files with a content management system, learning management system, Dropbox, YouTube, and Wistia. Communicate proactively with CE colleagues, Jamf stakeholders, and customers to evaluate and work toward key performance indicators. Review, test, and analyze Jamf and Apple beta releases to gauge their impact on CE learning experiences. Provide constructive feedback to other content creators to ensure quality, a unified voice, and consistent outcomes. Occasionally lead or assist with customer training to evaluate new content and improve the overall experience for customers. Adjust and organize workload as necessary to meet timelines and Jamf initiatives. Perform all job responsibilities in alignment with the core values, mission, and purpose of the organization. Travel frequency up to 10% per year.
Qualifications
Minimum of 2 years technical understanding of macOS, iOS, iPadOS, and tvOS (Required). Minimum of 1 year technical use of Jamf’s product portfolio – Now, Pro, School, Connect, or Protect (Required). Minimum of 1 year of teaching, instructional design, or equivalent experience (Required). Minimum of 1 year of video production and/or audio engineering (Required). Minimum of 1 year of screen capture, screen recording, or Keynote creation (Required). Minimum of 1 year creating content in an LMS or CMS (Preferred). Minimum of 2 years working on a team providing customer training or support (Preferred). Experience with scripting languages (bash, zsh) for automation and device management (Preferred). Background in cybersecurity, threat detection, or endpoint security, particularly with Jamf Protect (Preferred). High School Diploma or equivalent (Required). Jamf Certified Associate, Tech, or Admin (Preferred). A combination of relevant experience and education may be considered.
Security And Privacy Requirements
Participation in ongoing security training is mandatory. Established security protocols will be adhered to, sensitive data will be handled responsibly, and data protection practices are followed, including understanding relevant privacy regulations and reporting breaches. Acknowledging the Jamf Code of Conduct, where applicable security and privacy policies can be found, is a requirement of all roles at Jamf.
How we help you reach your best potential
Named a 2025 Best Companies to Work For by U.S. News. Named a 2025 Newsweek America’s Greatest Workplaces for Mental Well-being. Named a 2025 Newsweek America’s Greatest Workplaces for Gen Z. Named one of Forbes Most Trusted Companies in 2024. Named a 2024 Best Companies to Work For by U.S. News. Named a 2024 Newsweek America’s Greatest Workplaces for Parents & Families. Named a 2024 PEOPLE Companies That Care by PEOPLE® and Great Place To Work®. Named a 2024 Best Technology Company to Work For by U.S. News. Named a 2023 Best Workplaces for Women™ by Great Place to Work® and Fortune Magazine. We empower everyone to make an impact and have a 90% employee retention rate. You will have the opportunity to impact more than 75,000 global customers with Jamf’s device management solution. We put people over profits and encourage diverse perspectives to ensure an inclusive environment. Volunteer time off supports community involvement. 22 of 25 of the world’s most valuable brands rely on Jamf, according to Forbes. Over 100,000 Jamf Nation users, the largest online IT community in the world.
About Jamf and Inclusion
Jamf is committed to creating an inclusive and supportive work environment for all candidates and employees. If you need accommodations, please contact the Recruiter or Recruiting Coordinator. Jamf is an equal opportunity employer and does not discriminate. To request accommodations, email recruiting@jamf.com.
#J-18808-Ljbffr
Join to apply for the Learning Experience Designer I, Customer Education role at Jamf. At Jamf, we believe in an open, flexible culture based on respect and trust. We take pride in helping tens of thousands of customers around the globe succeed with Apple. The secret to our success lies in connectivity and flexibility, with work-life balance as a priority while staying connected to maintain our strong culture and achieve our goals as #OneJamf. This role, Learning Experience Designer I, Customer Education (LXD 1), collaborates with the Customer Education team to design, build, and maintain learning experiences for Jamf customers. The LXD 1 will manage time, toolsets, and stakeholder interests to create engaging, relevant, and effective training. This role works with instructional designers on the Customer Education team, Product Development and Delivery (PD&D), and Jamf as a whole, under the guidance of the Manager, Customer Education. This role is remote in Minneapolis, MN; Eau Claire, WI; and Austin, TX, with occasional in-person events at a Jamf office or collaborative location. Applications are accepted for Minneapolis, MN; Eau Claire, WI; and Austin, TX. The below annual salary range is a general guideline. Pay transparency range: $55,100—$117,400 USD. This information is provided for transparency and may be adjusted based on factors including scope, experience, location, and market conditions.
Responsibilities
Develop and maintain learning experiences for instructor-led, virtual instructor-led, and online training formats, including written materials, videos, audio recording, exams, resources, and simulations. Organize time, projects, and meetings using Jira, Confluence, Slack, Dropbox, and Microsoft 365 to ensure content is delivered efficiently. Upload, organize, and maintain files with a content management system, learning management system, Dropbox, YouTube, and Wistia. Communicate proactively with CE colleagues, Jamf stakeholders, and customers to evaluate and work toward key performance indicators. Review, test, and analyze Jamf and Apple beta releases to gauge their impact on CE learning experiences. Provide constructive feedback to other content creators to ensure quality, a unified voice, and consistent outcomes. Occasionally lead or assist with customer training to evaluate new content and improve the overall experience for customers. Adjust and organize workload as necessary to meet timelines and Jamf initiatives. Perform all job responsibilities in alignment with the core values, mission, and purpose of the organization. Travel frequency up to 10% per year.
Qualifications
Minimum of 2 years technical understanding of macOS, iOS, iPadOS, and tvOS (Required). Minimum of 1 year technical use of Jamf’s product portfolio – Now, Pro, School, Connect, or Protect (Required). Minimum of 1 year of teaching, instructional design, or equivalent experience (Required). Minimum of 1 year of video production and/or audio engineering (Required). Minimum of 1 year of screen capture, screen recording, or Keynote creation (Required). Minimum of 1 year creating content in an LMS or CMS (Preferred). Minimum of 2 years working on a team providing customer training or support (Preferred). Experience with scripting languages (bash, zsh) for automation and device management (Preferred). Background in cybersecurity, threat detection, or endpoint security, particularly with Jamf Protect (Preferred). High School Diploma or equivalent (Required). Jamf Certified Associate, Tech, or Admin (Preferred). A combination of relevant experience and education may be considered.
Security And Privacy Requirements
Participation in ongoing security training is mandatory. Established security protocols will be adhered to, sensitive data will be handled responsibly, and data protection practices are followed, including understanding relevant privacy regulations and reporting breaches. Acknowledging the Jamf Code of Conduct, where applicable security and privacy policies can be found, is a requirement of all roles at Jamf.
How we help you reach your best potential
Named a 2025 Best Companies to Work For by U.S. News. Named a 2025 Newsweek America’s Greatest Workplaces for Mental Well-being. Named a 2025 Newsweek America’s Greatest Workplaces for Gen Z. Named one of Forbes Most Trusted Companies in 2024. Named a 2024 Best Companies to Work For by U.S. News. Named a 2024 Newsweek America’s Greatest Workplaces for Parents & Families. Named a 2024 PEOPLE Companies That Care by PEOPLE® and Great Place To Work®. Named a 2024 Best Technology Company to Work For by U.S. News. Named a 2023 Best Workplaces for Women™ by Great Place to Work® and Fortune Magazine. We empower everyone to make an impact and have a 90% employee retention rate. You will have the opportunity to impact more than 75,000 global customers with Jamf’s device management solution. We put people over profits and encourage diverse perspectives to ensure an inclusive environment. Volunteer time off supports community involvement. 22 of 25 of the world’s most valuable brands rely on Jamf, according to Forbes. Over 100,000 Jamf Nation users, the largest online IT community in the world.
About Jamf and Inclusion
Jamf is committed to creating an inclusive and supportive work environment for all candidates and employees. If you need accommodations, please contact the Recruiter or Recruiting Coordinator. Jamf is an equal opportunity employer and does not discriminate. To request accommodations, email recruiting@jamf.com.
#J-18808-Ljbffr