German Speaking Customer Support for Online Music & Podcast Department

Mercier Consultancy is excited to announce an opening for a German Speaking Customer Support Representative in our Online Music & Podcast Department! In this role, you will be the friendly voice assisting our German-speaking clients as they navigate our platform for music and podcast creation. Your valuable support will help creators maximize their potential and grow their audiences.

This position is perfect for individuals who are passionate about music and podcasts, and who possess strong communication skills. If you thrive in a collaborative environment and are dedicated to delivering excellent customer service, we want to hear from you!

Responsibilities

Respond to customer inquiries in German via email, phone, and chat

Assist clients with questions related to music and podcast features on our platform

Document customer interactions and solutions accurately in our support system

Collaborate with internal teams to resolve customer issues and gather feedback

Guide clients on effective strategies for promoting their music and podcasts

Participate in training sessions to stay updated on our services and features

Qualifications

Fluency in German and English, both written and verbal

Experience in customer support, particularly in the online or creative industries

Excellent communication and interpersonal skills

Strong problem-solving skills and attention to detail

A proactive and customer-focused attitude

Able to manage multiple tasks efficiently in a busy environment

Familiarity with customer support tools and systems

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

Support In Finding Accommodation After Hotel

Fully Paid Training

And More...

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