Italian Speaking Customer Support for Streaming TV & Movie Services Department

Mercier Consultancy is excited to announce an opening for an Italian Speaking Customer Support Representative for our Client's Streaming TV & Movie Services Department! In this vital Junior role, you will provide exceptional support to our Italian-speaking clients as they enjoy and navigate our streaming services. Your communication skills and expertise will enhance our customers' viewing experiences. This position is perfect for individuals who have a passion for entertainment and technology. If you thrive in a dynamic environment and are eager to assist customers, we want to hear from you! Responsibilities

Respond to customer inquiries in Italian via phone, email, and chat Assist clients with questions regarding streaming services, content availability, and account management Document customer interactions and solutions accurately in our CRM system Collaborate with internal teams to resolve client issues efficiently Provide detailed information about new releases, features, and troubleshooting Gather feedback to enhance service quality and customer satisfaction Engage in training sessions to stay updated on platform features and changes Fluency in Italian and English, both written and verbal Prior experience in customer support, preferably in the entertainment or technology sector Strong communication and interpersonal skills Excellent problem-solving abilities and attention to detail A proactive approach to ensuring customer satisfaction Ability to handle multiple inquiries effectively in a fast-paced environment Familiarity with customer support tools and technologies Competitive Monthly Salary Monthly Performance Bonus Fully Paid Relocation Package ( Flight, Transfer and Hotel ) Health Insurance Private Health Insurance 2 Extra Salaries Per Year Support In Finding Accommodation After Hotel Fully Paid Training Free Greek Course More Benefits and Discounts And More...

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