Mercier Consultancy
Spanish Speaking Customer Support for Streaming TV & Movie Services Department
Mercier Consultancy, Frankfort, Kentucky, United States
Mercier Consultancy is excited to offer a fantastic opportunity for a Spanish Speaking Customer Support Representative for our Client's Streaming TV & Movie Services Department! In this Junior role, you will be the key point of contact for our Spanish-speaking customers, providing comprehensive support and assistance related to their streaming services. Your communication skills will be essential in ensuring a seamless and enjoyable viewing experience for our clients.
If you have a passion for entertainment and a commitment to outstanding customer service, we would love to hear from you! Join our dynamic team and help enhance the streaming experience for our Spanish-speaking audience.
Responsibilities
Respond to customer inquiries in Spanish via phone, email, and chat Assist clients with questions regarding streaming services, account issues, and content availability Document interactions and resolutions accurately in our CRM system Collaborate with internal teams to address and resolve client concerns Provide detailed information about new releases and service features Gather customer feedback to help improve our services Participate in ongoing training to stay up-to-date on industry trends and company updates Fluency in Spanish and English, both written and verbal Previous experience in customer support, preferably in the entertainment or technology sector Excellent communication and interpersonal skills Strong problem-solving abilities and attention to detail A proactive approach to ensuring customer satisfaction Ability to manage multiple inquiries efficiently in a fast-paced environment Familiarity with streaming services and customer support tools Competitive Monthly Salary Monthly Performance Bonus Fully Paid Relocation Package ( Flight, Transfer and Hotel ) Health Insurance Private Health Insurance 2 Extra Salaries Per Year Support In Finding Accommodation After Hotel Fully Paid Training Free Greek Course More Benefits and Discounts And More...
#J-18808-Ljbffr
Respond to customer inquiries in Spanish via phone, email, and chat Assist clients with questions regarding streaming services, account issues, and content availability Document interactions and resolutions accurately in our CRM system Collaborate with internal teams to address and resolve client concerns Provide detailed information about new releases and service features Gather customer feedback to help improve our services Participate in ongoing training to stay up-to-date on industry trends and company updates Fluency in Spanish and English, both written and verbal Previous experience in customer support, preferably in the entertainment or technology sector Excellent communication and interpersonal skills Strong problem-solving abilities and attention to detail A proactive approach to ensuring customer satisfaction Ability to manage multiple inquiries efficiently in a fast-paced environment Familiarity with streaming services and customer support tools Competitive Monthly Salary Monthly Performance Bonus Fully Paid Relocation Package ( Flight, Transfer and Hotel ) Health Insurance Private Health Insurance 2 Extra Salaries Per Year Support In Finding Accommodation After Hotel Fully Paid Training Free Greek Course More Benefits and Discounts And More...
#J-18808-Ljbffr