Metropolitan New York Library Council
Access Services Assistant at Fordham University Libraries
Metropolitan New York Library Council, New York, New York, us, 10261
Reporting to the Head of Access & Circulation at the Walsh Library on the Rose Hill campus, the part-time (hourly, non-benefited) Access Services Assistant provides support functions for the Access Services departments five evenings per week for 19 total hours weekly. This position provides courteous and efficient customer service regarding all facets of library operations offered by the Access Services Department-including interlibrary loan, resource sharing, circulation, reserves, and stack maintenance activities-as well as general library user assistance with library technologies and IT services, such as printing. As the staff member tasked with closing the department regularly, this position’s daily hours align with the department’s operating hours throughout the academic year, as well as during intersessions, recesses and summer session. Travel to the Lincoln Center and/or Fordham Westchester campuses is not required for this position.
ESSENTIAL FUNCTIONS
Conducts ILL/Resource Sharing duties daily: researching requests submitted through ILLiad for Fordham users; processing electronic and print lending requests; packing/shipping books, as needed; and assists department head with promoting resource sharing (LibGuide updates, etc.)
Assists with user inquiries at the Circulation & Reserves Desk in person; monitors the shared departmental email accounts; and provides courteous help over the phone
Closes the Access Services Department units each evening, including securing all department technology, ensuring all spaces are prepared for the next workday and locked accordingly
Assists with training, mentoring, overseeing, and encouraging library student assistants
Conducts stack maintenance duties, including auditing, retrieving, and searching for print materials; as well as shelving, shifting, shelf-reading and inventorying when needed
Contributes to departmental services and offerings, such as: intercampus loans, document delivery, digital reserves, study room reservations, StackMap updates, and self-check unit troubleshooting
Assists with special projects assigned by the department head and/or other library administrators
Other duties as assigned
Hours: Monday-Thursday, 3pm-7pm; Friday, 3pm-6pm; schedule may vary during intersessions, recesses and summer session
REQUIRED QUALIFICATIONS
B.A. or B.S. required
Minimum of 2 years’ experience in a library, internships and work-study included
Prior public/customer service experience required
Must be detail oriented, flexible and able to communicate effectively and efficiently
Demonstrated ability to manage multiple priorities effectively, work independently, exercise individual initiative, use critical thinking skills, and demonstrate flexibility as a team member
Physical requirements: ability to lift books/boxes of books, push book carts, move shelves from one height to another, maintain balance on step stools, and stand for extended periods of time
Metropolitan New York Library Council
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ESSENTIAL FUNCTIONS
Conducts ILL/Resource Sharing duties daily: researching requests submitted through ILLiad for Fordham users; processing electronic and print lending requests; packing/shipping books, as needed; and assists department head with promoting resource sharing (LibGuide updates, etc.)
Assists with user inquiries at the Circulation & Reserves Desk in person; monitors the shared departmental email accounts; and provides courteous help over the phone
Closes the Access Services Department units each evening, including securing all department technology, ensuring all spaces are prepared for the next workday and locked accordingly
Assists with training, mentoring, overseeing, and encouraging library student assistants
Conducts stack maintenance duties, including auditing, retrieving, and searching for print materials; as well as shelving, shifting, shelf-reading and inventorying when needed
Contributes to departmental services and offerings, such as: intercampus loans, document delivery, digital reserves, study room reservations, StackMap updates, and self-check unit troubleshooting
Assists with special projects assigned by the department head and/or other library administrators
Other duties as assigned
Hours: Monday-Thursday, 3pm-7pm; Friday, 3pm-6pm; schedule may vary during intersessions, recesses and summer session
REQUIRED QUALIFICATIONS
B.A. or B.S. required
Minimum of 2 years’ experience in a library, internships and work-study included
Prior public/customer service experience required
Must be detail oriented, flexible and able to communicate effectively and efficiently
Demonstrated ability to manage multiple priorities effectively, work independently, exercise individual initiative, use critical thinking skills, and demonstrate flexibility as a team member
Physical requirements: ability to lift books/boxes of books, push book carts, move shelves from one height to another, maintain balance on step stools, and stand for extended periods of time
Metropolitan New York Library Council
#J-18808-Ljbffr