Indiana University Health is hiring: Creative Services Senior Associate in India

Job Description

Our teams shape strategic initiatives, have passion, and work to improve health outcomes. They advance our mission and exemplify excellence, compassion, teamwork and purpose in all that they do.Indiana University Health is seeking individuals who embody these values to join our Corporate Branding team in the role of Creative Services Senior Associate. This position is a full time, hybrid position (in office as needed) based in Indianapolis, IN.

Role Responsibilities

• Deliver excellent service to internal partners, team members, marketers and communicators, ensuring seamless execution of requests.
• Be the main contact for Creative Services and brand inquiries, maintain high responsiveness, handle daily project requests, and collaborate with design, marketing, and production teams to meet expectations.
• Assist with managing the Brand Center, IU Health's digital asset management tool, and project management through the creative services process, which includes proofing and consistent application of brand standards.
• Respond to Creative Services and brand inquiries, manage multiple inboxes, triage requests, and provide clear, professional service.
• Resolve issues and offer guidance on creative processes, brand standards, and templates. Provide account management to team members without an assigned marketer, gather content, enter design projects, and secure approvals.
• Proof creative projects in process.
• Assist with the management of the IU Health branded image library. Contribute to the development of materials to improve user knowledge of creative processes, self-service tools, templates, and brand standards.

Key Relationships

Reports to: Director-System Marketing

Candidate Qualifications

Candidates for the position will be evaluated according to the following criteria and competencies.

• Bachelor's Degree is required.
• Requires 3-5 years of relevant experience.
• Strong communication, problem-solving, collaboration skills, and commitment to customer satisfaction are essential. Must be able to explain creative concepts and technical information clearly and effectively.
• Excellent communication and interpersonal skills, both written and verbal.
• Strong writing and/or proofing skills.
• Previous experience in customer service or account management.
• Organized and able to manage multiple demands with attention to detail in a fast-paced, deadline-driven environment.
• Ability to work independently and as part of a collaborative team.
• Basic knowledge of design and marketing processes preferred.
• Proficiency with Microsoft Office.

Indiana University Health is unlike any other healthcare system and we're looking for team members who share the things that matter most to us. IU Health leaders play a crucial role in advancing the mission of our organization and inspiring teams to make a meaningful difference in the lives of patients. As one of Indiana's largest employers and the most comprehensive medical system in the state, our vision is to lead the transformation of healthcare through quality, innovation and education, and make Indiana one of the nation's healthiest states.

IU Health is the largest health system in Indiana with nearly 40,000 team members, 15 hospitals, and $8.64 billion in operating revenue. The system's programs in cancer, cardiovascular, neuroscience, orthopedics, pediatrics and transplants have received national recognition for quality patient care. IU Health, in partnership with the Indiana University School of Medicine, bring together highly skilled physicians, researchers, and educators into close collaboration to provide world-class care for children and adults and improve the health of patients and communities across Indiana.

Indiana University Health is dedicated to a fair hiring process and is committed to equal opportunity and nondiscrimination for all individuals, regardless of age, color, disability, ethnicity, marital status, national origin, race, religion, gender identity, expression, sexual orientation, or veteran status.

About Us

• Indiana University Health has nearly 40,000 team members, including more than 3,600 physicians and 1,200 advanced practice providers, and we're home to the largest nursing network in Indiana with more than 9,000 nursing team members at over 800 sites of care.
• IU Health is ranked No. 1 in Indiana by U.S. News & World Report, Riley Children's Health is ranked among the top children's hospitals in the country by U.S. News & World Report.
• A unique partnership with the Indiana University School of Medicine - one of the nation's largest medical schools - gives patients access to groundbreaking research and innovative treatments, and it offers team members access to the latest science and the very best training - advancing healthcare for all.
• With 15 hospitals, including seven with Magnet designation and eight with Pathways to Excellence designation, our team members are leading the way through excellence.
• At Indiana University Health, your personal and professional growth is a top priority. You will have access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as advanced clinical training, leadership development, promotion opportunities and cross training development.
• Indiana University Health is invested in the lives of Hoosiers, leading the transformation of healthcare to make Indiana one of the nation's healthiest states.

About the Team

Indiana University Health is Indiana's most comprehensive health system, with 15 hospitals and nearly 40,000 team members serving Hoosiers across the state. We're looking for team members who are inspired by challenging and meaningful work for the good of every patient. People who are compassionate and serve with a purpose. People who aspire to excellence every day.