Product Writer Job at Campus in Phoenix
Campus, Phoenix, AZ, United States
Who We Are: CBORD and Transact have come together as industry leaders in integrated technology solutions, powering housing, access, foodservice, nutrition, eCommerce, card systems, and innovative payment, mobile credential, and commerce solutions. Our technology supports K-12 and higher education, healthcare, senior living, and business campuses, creating connected campus experiences that simplify operations and enhance lives. With a mobile‑centric ecosystem and partnerships with over 1,750 institutions, we are dedicated to improving the student experience across all aspects of campus life.
Title
Product Writer
Location
Phoenix Metro Area Preferred / Remote Acceptable
Job Description
Transact + CBORD is seeking a Product Writer to join our Technical Documentation team. In this role, the Product Writer will create and maintain comprehensive documentation for our company’s suite of products. Working within a collaborative team environment, the Product Writer will document highly technical software products used by customers across several industries, including K-12 and higher education, healthcare, and senior living. This role requires transforming complex technical information into clear, user‑focused documentation that serves diverse audiences from system administrators to end‑users. Additionally, this role works closely with product teams to implement and improve UI copy to meet accessibility and user‑centric design standards.
The Product Writer will work in a modern documentation ecosystem using Git‑based workflows, Markdown authoring, and platforms like Mintlify, Madcap Flare, Adobe RoboHelp, Typora, and Microsoft Word. The role will assist our team in actively modernizing documentation processes, including incorporating AI‑assisted workflows and automation tools to improve efficiency and quality. This position reports to the Director of Product Training and Adoption and collaborates closely with product development teams, solutions engineers, and other Product Writers to ensure documentation accuracy and completeness.
Qualifications
3+ years of experience writing technical documentation for software products or enterprise systems
Strong technical aptitude with the ability to quickly understand complex technical concepts and translate them into clear, user‑focused content
Demonstrated ability to work independently while managing multiple documentation projects simultaneously
Excellent written communication skills with meticulous attention to detail and consistency
Experience interviewing subject matter experts and synthesizing technical information from multiple sources
Experience designing and developing online help systems
Ability to create various documentation types including user guides, API documentation, administrator guides, and troubleshooting content
Comfortable working in a fast‑paced environment with evolving product requirements
Bachelor’s degree in Technical Communication, English, Computer Science, or related field, or equivalent practical experience
Preferred Qualifications
Background in payments systems, security systems, or enterprise software
Experience with documentation content management systems like MadCap Flare
Experience with AI‑assisted documentation workflows
Experience working with agile development processes
Planning for the Future
Employer paid Life Insurance / AD&D / Short‑Term
Voluntary Long‑Term Disability Insurance / Term Life Insurance / AD&D
Access to FSA Plans & Commuter Benefit Plans
401(k) Savings Plan where the Company Match of $0.50 for each $1 you contribute on the first 8% of pay.
Both your contribution and the company contribution are immediately 100% vested.
Access to the Roper Employee Stock Purchase Plan
Paid Parental Leave Program.
Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity, or commissions.
Transact + CBORD is an equal employment opportunity employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, protected military/veteran status, or any other protected factor.
As of Aug. 20, 2024, Transact and CBORD have merged to drive innovation and operational excellence across education, healthcare, and corporate markets. You can read more about the merger here: Transact News or CBORD Newsroom.
This position will be responsible for the handling of PHI (personal health information) and/or other types of SPI (sensitive personal information) and will be expected to comply with all applicable laws and internal policies with regards to handling of PHI/SPI.
#J-18808-Ljbffr
In Summary: CBORD is seeking a Product Writer to join our Technical Documentation team . The Product Writer will create and maintain comprehensive documentation for our company’s suite of products . This role requires transforming complex technical information into clear, user‑focused documentation that serves diverse audiences from system administrators to end users .
En Español: Quiénes somos: CBORD y Transact se han unido como líderes de la industria en soluciones tecnológicas integradas, vivienda alimentaria, acceso, servicio alimenticio, nutrición, comercio electrónico, sistemas de tarjetas y pagos innovadores, credenciales móviles y soluciones comerciales. Nuestra tecnología apoya K-12 y educación superior, atención médica, residencia para adultos mayores y campus empresariales, creando experiencias conectadas del campus que simplifican las operaciones y mejoran las vidas. Con un ecosistema centrado en el móvil y alianzas con más de 1,750 instituciones, estamos dedicados a mejorar la experiencia estudiantil en todos los aspectos de la vida del campus. Además, este papel trabaja en estrecha colaboración con los equipos de productos para implementar y mejorar la copia de UI para cumplir con las normas de accesibilidad y diseño centrado en el usuario. El Product Writer trabajará en un ecosistema moderno de documentación utilizando flujos de trabajo basados en Git, autoría Markdown y plataformas como Mintlify, Madcap Flare, Adobe RoboHelp, Typora y Microsoft Word. Este puesto reporta al Director de Capacitación y Adopción de Productos Y colabora estrechamente con equipos de desarrollo de productos, ingenieros de soluciones e otros escritores de producto para garantizar la exactitud y complejidad de la documentación. Calificaciones 3+ años de experiencia escribiendo documentación técnica para productos de software o sistemas empresariales Fortes aptitudes técnicas con capacidad para comprender rápidamente conceptos técnicos complejos y traducirlos en contenido claro y centrado en el usuario Habilidad demostrada para trabajar independientemente mientras se administran múltiples proyectos de documentación Al mismo tiempo Excelentes habilidades de comunicación escrita con atención meticulosa a los detalles y consistencia Experiencia entrevistar expertos sobre temas específicos y sintetizar experiencias técnicas procedentes de varias fuentes diseñar y desarrollar sistemas de ayuda en línea Habilidad para crear varios tipos de documentos que incluyen guías de usuarios, documentación API Beneficios, administradores de acceso y problemas Contenido ADPasalario de trabajo en un entorno abierto y enfocado a los empleados Los requisitos básicos del sistema de gestión de servicios de seguridad para cada empresa (incluyendo las condiciones de empleo) Compartícipalmente pueden variar: Algunas posiciones pueden incluir una compensación adicional en forma de bonos, equidad o comisiones. Transact + CBORD es un empleador de oportunidades laborales iguales y considera a solicitantes calificados para el empleo sin importar la raza, género, edad, color, religión, origen nacional, estado civil, discapacidad, orientación sexual, estatus militar / veterano protegido o cualquier otro factor protegido. A partir del 20 de agosto de 2024, Transack y CBORD se han fusionado para impulsar la innovación y la excelencia operativa en los mercados educativos, sanitarios y corporativos. Puede leer más sobre la fusión aquí: transact News o CBORD Newsroom.
Title
Product Writer
Location
Phoenix Metro Area Preferred / Remote Acceptable
Job Description
Transact + CBORD is seeking a Product Writer to join our Technical Documentation team. In this role, the Product Writer will create and maintain comprehensive documentation for our company’s suite of products. Working within a collaborative team environment, the Product Writer will document highly technical software products used by customers across several industries, including K-12 and higher education, healthcare, and senior living. This role requires transforming complex technical information into clear, user‑focused documentation that serves diverse audiences from system administrators to end‑users. Additionally, this role works closely with product teams to implement and improve UI copy to meet accessibility and user‑centric design standards.
The Product Writer will work in a modern documentation ecosystem using Git‑based workflows, Markdown authoring, and platforms like Mintlify, Madcap Flare, Adobe RoboHelp, Typora, and Microsoft Word. The role will assist our team in actively modernizing documentation processes, including incorporating AI‑assisted workflows and automation tools to improve efficiency and quality. This position reports to the Director of Product Training and Adoption and collaborates closely with product development teams, solutions engineers, and other Product Writers to ensure documentation accuracy and completeness.
Qualifications
3+ years of experience writing technical documentation for software products or enterprise systems
Strong technical aptitude with the ability to quickly understand complex technical concepts and translate them into clear, user‑focused content
Demonstrated ability to work independently while managing multiple documentation projects simultaneously
Excellent written communication skills with meticulous attention to detail and consistency
Experience interviewing subject matter experts and synthesizing technical information from multiple sources
Experience designing and developing online help systems
Ability to create various documentation types including user guides, API documentation, administrator guides, and troubleshooting content
Comfortable working in a fast‑paced environment with evolving product requirements
Bachelor’s degree in Technical Communication, English, Computer Science, or related field, or equivalent practical experience
Preferred Qualifications
Background in payments systems, security systems, or enterprise software
Experience with documentation content management systems like MadCap Flare
Experience with AI‑assisted documentation workflows
Experience working with agile development processes
Planning for the Future
Employer paid Life Insurance / AD&D / Short‑Term
Voluntary Long‑Term Disability Insurance / Term Life Insurance / AD&D
Access to FSA Plans & Commuter Benefit Plans
401(k) Savings Plan where the Company Match of $0.50 for each $1 you contribute on the first 8% of pay.
Both your contribution and the company contribution are immediately 100% vested.
Access to the Roper Employee Stock Purchase Plan
Paid Parental Leave Program.
Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity, or commissions.
Transact + CBORD is an equal employment opportunity employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, protected military/veteran status, or any other protected factor.
As of Aug. 20, 2024, Transact and CBORD have merged to drive innovation and operational excellence across education, healthcare, and corporate markets. You can read more about the merger here: Transact News or CBORD Newsroom.
This position will be responsible for the handling of PHI (personal health information) and/or other types of SPI (sensitive personal information) and will be expected to comply with all applicable laws and internal policies with regards to handling of PHI/SPI.
#J-18808-Ljbffr
In Summary: CBORD is seeking a Product Writer to join our Technical Documentation team . The Product Writer will create and maintain comprehensive documentation for our company’s suite of products . This role requires transforming complex technical information into clear, user‑focused documentation that serves diverse audiences from system administrators to end users .
En Español: Quiénes somos: CBORD y Transact se han unido como líderes de la industria en soluciones tecnológicas integradas, vivienda alimentaria, acceso, servicio alimenticio, nutrición, comercio electrónico, sistemas de tarjetas y pagos innovadores, credenciales móviles y soluciones comerciales. Nuestra tecnología apoya K-12 y educación superior, atención médica, residencia para adultos mayores y campus empresariales, creando experiencias conectadas del campus que simplifican las operaciones y mejoran las vidas. Con un ecosistema centrado en el móvil y alianzas con más de 1,750 instituciones, estamos dedicados a mejorar la experiencia estudiantil en todos los aspectos de la vida del campus. Además, este papel trabaja en estrecha colaboración con los equipos de productos para implementar y mejorar la copia de UI para cumplir con las normas de accesibilidad y diseño centrado en el usuario. El Product Writer trabajará en un ecosistema moderno de documentación utilizando flujos de trabajo basados en Git, autoría Markdown y plataformas como Mintlify, Madcap Flare, Adobe RoboHelp, Typora y Microsoft Word. Este puesto reporta al Director de Capacitación y Adopción de Productos Y colabora estrechamente con equipos de desarrollo de productos, ingenieros de soluciones e otros escritores de producto para garantizar la exactitud y complejidad de la documentación. Calificaciones 3+ años de experiencia escribiendo documentación técnica para productos de software o sistemas empresariales Fortes aptitudes técnicas con capacidad para comprender rápidamente conceptos técnicos complejos y traducirlos en contenido claro y centrado en el usuario Habilidad demostrada para trabajar independientemente mientras se administran múltiples proyectos de documentación Al mismo tiempo Excelentes habilidades de comunicación escrita con atención meticulosa a los detalles y consistencia Experiencia entrevistar expertos sobre temas específicos y sintetizar experiencias técnicas procedentes de varias fuentes diseñar y desarrollar sistemas de ayuda en línea Habilidad para crear varios tipos de documentos que incluyen guías de usuarios, documentación API Beneficios, administradores de acceso y problemas Contenido ADPasalario de trabajo en un entorno abierto y enfocado a los empleados Los requisitos básicos del sistema de gestión de servicios de seguridad para cada empresa (incluyendo las condiciones de empleo) Compartícipalmente pueden variar: Algunas posiciones pueden incluir una compensación adicional en forma de bonos, equidad o comisiones. Transact + CBORD es un empleador de oportunidades laborales iguales y considera a solicitantes calificados para el empleo sin importar la raza, género, edad, color, religión, origen nacional, estado civil, discapacidad, orientación sexual, estatus militar / veterano protegido o cualquier otro factor protegido. A partir del 20 de agosto de 2024, Transack y CBORD se han fusionado para impulsar la innovación y la excelencia operativa en los mercados educativos, sanitarios y corporativos. Puede leer más sobre la fusión aquí: transact News o CBORD Newsroom.