Enterprise Fleet Management
ASE Automotive Service Advisor - Columbia/Jefferson City
Enterprise Fleet Management, Columbia, Missouri, United States
Automotive Service Advisor - Remote
Enterprise Fleet Management
Overview As we continue to build our team in support of our vision to be the world’s best and most trusted mobility company, Enterprise Fleet Management, a business line of Enterprise Mobility, is excited to announce the opening of a Service Advisor! The Service Advisor will primarily be responsible applying their automotive maintenance and repair expertise to provide support and guidance to Fleet Management leasing offices, clients, and vendors by reviewing orders for scheduled as well as unscheduled repairs.
The Service Advisor recommends proper maintenance intervals, repair procedures, and pricing to ensure a properly maintained fleet while minimizing vehicle downtime and maintenance costs.
This is a full‑time work‑from‑home position based in Columbia, MO / Jefferson City, MO. Our department operates Monday through Friday 6 a.m. – 9 p.m. CST and Saturday 7 a.m. – 4 p.m. CST. The schedule offered is based on current business needs.
The pay range for this position is $26.06 – $28.06 per hour. Pay within this range will be determined based on relevant education, qualifications, experience, skills, performance, time in position, and business or organizational needs.
Additional Compensation
Weekend and evening shift differential (up to $2.00/hour)
Earn an additional $0.25/hr for each current ASE certification held from the list: A1‑A9, T1‑T8, E1‑E3, L1‑L3, F1, G1, C1, & X1.
Benefits
Paid vacation and choice time days
Medical, dental, and vision insurance benefits
Dependent spending account
Health savings account
Life and disability insurance
Fertility benefits
Employee Assistance Programs
Profit sharing
401(k) employer match
Discounts
Responsibilities
Review and apply automotive maintenance and repair expertise to provide timely advice on repair orders submitted from external partners by phone and email.
Review proposals to ensure proper repair and maintenance services are performed according to manufacturers’ recommendations, interval‑based timing, applied knowledge of vehicle history, and appropriate pricing.
Negotiate changes or corrections to order pricing when inconsistent with standards, assess and apply proper warranty and post‑warranty applications while creating and issuing purchase orders; explain operations procedures to clients, groups, and vendors.
Analyze clients’ business needs and repair orders to create and assess solutions; contact clients to provide recommendations, explain proposed procedures, and gain approval.
Identify opportunities and make recommendations to Groups and leadership across internal business lines for full maintenance service proposals, repairs charged to the clients, and opportunities to cycle vehicles in favor of repair.
Field calls from drivers, evaluate specific needs to locate and suggest proper and cost‑effective service locations for clients.
Minimum Qualifications
Minimum of 4 approved ASE certifications that are current.
18 years of age or older.
Must live in Columbia/Jefferson City or surrounding Missouri counties.
Six (6) months of customer service experience.
Two (2) years of automotive maintenance, repair consultation, or dealership service department experience.
Degree in Automotive Technology preferred.
Basic proficiency with Microsoft Office applications (Word, Excel, Outlook).
Must meet all work‑from‑home technical requirements.
Must be authorized to work in the United States and not require sponsorship now or in the future.
Competency Based Qualifications
Executing
Customer Service
Detail Oriented
Analyzing
Communication
Flexibility
Work From Home (WFH) Requirements
Reliable and consistent high‑speed internet access provided by a terrestrial cable or fiber provider (no DSL or satellite).
Minimum validated upload speed of 5 Mb/s and download speed of 25 Mb/s. Connection latency must be less than 100 ms.
Company Overview Enterprise Fleet Management is a privately held, full‑service fleet management business for companies, government agencies and organizations with medium‑sized fleets. With more than 50 fully staffed offices nationwide, we assemble customized or full‑service fleet management programs. Our North American fleet exceeds 750,000 vehicles and is growing at over 6 percent annually.
Seniority Level Entry level
Employment Type Full‑time
Job Function Other
Industries Motor Vehicle Manufacturing
Referral Program Referrals increase your chances of interviewing by 2x.
#J-18808-Ljbffr
Enterprise Fleet Management
Overview As we continue to build our team in support of our vision to be the world’s best and most trusted mobility company, Enterprise Fleet Management, a business line of Enterprise Mobility, is excited to announce the opening of a Service Advisor! The Service Advisor will primarily be responsible applying their automotive maintenance and repair expertise to provide support and guidance to Fleet Management leasing offices, clients, and vendors by reviewing orders for scheduled as well as unscheduled repairs.
The Service Advisor recommends proper maintenance intervals, repair procedures, and pricing to ensure a properly maintained fleet while minimizing vehicle downtime and maintenance costs.
This is a full‑time work‑from‑home position based in Columbia, MO / Jefferson City, MO. Our department operates Monday through Friday 6 a.m. – 9 p.m. CST and Saturday 7 a.m. – 4 p.m. CST. The schedule offered is based on current business needs.
The pay range for this position is $26.06 – $28.06 per hour. Pay within this range will be determined based on relevant education, qualifications, experience, skills, performance, time in position, and business or organizational needs.
Additional Compensation
Weekend and evening shift differential (up to $2.00/hour)
Earn an additional $0.25/hr for each current ASE certification held from the list: A1‑A9, T1‑T8, E1‑E3, L1‑L3, F1, G1, C1, & X1.
Benefits
Paid vacation and choice time days
Medical, dental, and vision insurance benefits
Dependent spending account
Health savings account
Life and disability insurance
Fertility benefits
Employee Assistance Programs
Profit sharing
401(k) employer match
Discounts
Responsibilities
Review and apply automotive maintenance and repair expertise to provide timely advice on repair orders submitted from external partners by phone and email.
Review proposals to ensure proper repair and maintenance services are performed according to manufacturers’ recommendations, interval‑based timing, applied knowledge of vehicle history, and appropriate pricing.
Negotiate changes or corrections to order pricing when inconsistent with standards, assess and apply proper warranty and post‑warranty applications while creating and issuing purchase orders; explain operations procedures to clients, groups, and vendors.
Analyze clients’ business needs and repair orders to create and assess solutions; contact clients to provide recommendations, explain proposed procedures, and gain approval.
Identify opportunities and make recommendations to Groups and leadership across internal business lines for full maintenance service proposals, repairs charged to the clients, and opportunities to cycle vehicles in favor of repair.
Field calls from drivers, evaluate specific needs to locate and suggest proper and cost‑effective service locations for clients.
Minimum Qualifications
Minimum of 4 approved ASE certifications that are current.
18 years of age or older.
Must live in Columbia/Jefferson City or surrounding Missouri counties.
Six (6) months of customer service experience.
Two (2) years of automotive maintenance, repair consultation, or dealership service department experience.
Degree in Automotive Technology preferred.
Basic proficiency with Microsoft Office applications (Word, Excel, Outlook).
Must meet all work‑from‑home technical requirements.
Must be authorized to work in the United States and not require sponsorship now or in the future.
Competency Based Qualifications
Executing
Customer Service
Detail Oriented
Analyzing
Communication
Flexibility
Work From Home (WFH) Requirements
Reliable and consistent high‑speed internet access provided by a terrestrial cable or fiber provider (no DSL or satellite).
Minimum validated upload speed of 5 Mb/s and download speed of 25 Mb/s. Connection latency must be less than 100 ms.
Company Overview Enterprise Fleet Management is a privately held, full‑service fleet management business for companies, government agencies and organizations with medium‑sized fleets. With more than 50 fully staffed offices nationwide, we assemble customized or full‑service fleet management programs. Our North American fleet exceeds 750,000 vehicles and is growing at over 6 percent annually.
Seniority Level Entry level
Employment Type Full‑time
Job Function Other
Industries Motor Vehicle Manufacturing
Referral Program Referrals increase your chances of interviewing by 2x.
#J-18808-Ljbffr