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Capital One

Senior CX Analytics & Strategy Lead

Capital One, Richmond, Virginia, United States, 23214

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A leading financial institution in Richmond, VA, is seeking a Senior Business Manager for Effortless Customer Experiences. This role involves managing customer experience analytics, leading a team of Business Analysts, and collaborating with senior stakeholders. The ideal candidate holds a Bachelor’s Degree in a quantitative field and has over 2 years of experience in both quantitative and qualitative analysis, as well as project management. Competitive salary and performance incentives are offered. #J-18808-Ljbffr