Bilingual QA Specialist: Elevate Customer Interactions

A leading federal services firm is seeking a Quality Assurance Specialist to analyze individual case analysts' efficiency and effectiveness. The role requires fluent communication skills in English and Spanish, along with a Bachelor's degree or equivalent experience. Responsibilities include reviewing interactions for compliance and providing coaching to enhance program performance. The firm offers a comprehensive benefits package and is committed to equal employment opportunities. #J-18808-Ljbffr