ForceBrands
Our foodservice client is looking for a
Customer Success Specialist
to support the operational success of their customer programs across assigned locations. This field‑based role partners with customer teams to ensure smooth execution, strong performance, and an exceptional end‑user experience.
Base pay range $65,000.00/yr - $85,000.00/yr
Key Responsibilities
Maintain strong relationships with existing customer teams to drive engagement and satisfaction
Provide training and ongoing support to ensure operational excellence
Monitor program performance, identify opportunities, and implement process improvements
Troubleshoot and resolve issues across software, hardware, and service areas
Collaborate cross‑functionally with internal teams in operations, marketing, finance, and quality
Conduct business reviews and deliver insights to customers to drive growth and success
Ensure compliance with safety, quality, and service standards across locations
What We’re Looking For
Strong customer relationship management and communication skills
Hands‑on problem solver with the ability to work across multiple functions
Experience in customer success, account management, operations, or field support roles
Ability to analyze performance data and recommend solutions
Comfortable working independently in the field and traveling as needed
Comfortable with frequent local travel, sometimes overnight travel
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Customer Service and Administrative
Industries Food and Beverage Services, Accommodation and Food Services, and Food and Beverage Retail
Location & Contact Kansas City, MO
Direct message the job poster from ForceBrands
Referrals increase your chances of interviewing at ForceBrands by 2x
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Customer Success Specialist
to support the operational success of their customer programs across assigned locations. This field‑based role partners with customer teams to ensure smooth execution, strong performance, and an exceptional end‑user experience.
Base pay range $65,000.00/yr - $85,000.00/yr
Key Responsibilities
Maintain strong relationships with existing customer teams to drive engagement and satisfaction
Provide training and ongoing support to ensure operational excellence
Monitor program performance, identify opportunities, and implement process improvements
Troubleshoot and resolve issues across software, hardware, and service areas
Collaborate cross‑functionally with internal teams in operations, marketing, finance, and quality
Conduct business reviews and deliver insights to customers to drive growth and success
Ensure compliance with safety, quality, and service standards across locations
What We’re Looking For
Strong customer relationship management and communication skills
Hands‑on problem solver with the ability to work across multiple functions
Experience in customer success, account management, operations, or field support roles
Ability to analyze performance data and recommend solutions
Comfortable working independently in the field and traveling as needed
Comfortable with frequent local travel, sometimes overnight travel
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Customer Service and Administrative
Industries Food and Beverage Services, Accommodation and Food Services, and Food and Beverage Retail
Location & Contact Kansas City, MO
Direct message the job poster from ForceBrands
Referrals increase your chances of interviewing at ForceBrands by 2x
#J-18808-Ljbffr