Staffmark
Account Resolution Representative
Staffmark is seeking an Account Resolution Representative to join a stable, well-established organization in Perry, NY. This role is ideal for professionals with collections experience and strong communication skills who thrive in a structured, customer-focused environment and are ready to grow their career. Hours & Pay Pay Rate: $17.20 per hour Schedule Training: MondayThursday: 8:00 AM5:00 PM Friday: 8:00 AM4:30 PM Post-Training (Flexible Schedule): MondayThursday: 8:00 AM9:00 PM Friday: 8:00 AM7:00 PM Employees select an 8-hour shift within the available windows and must work one evening per week until 9:00 PM. What You'll Do Contact account holders regarding delinquent balances and available repayment options Handle inbound and outbound calls related to account resolution Perform skip tracing to obtain updated contact and employment information Negotiate payments or payment arrangements and escalate complex cases as needed Accurately document all interactions while following approved scripts Verify data for special situations such as disability, bankruptcy, or legal actions Ensure compliance with all federal, state, and internal policies Complete additional duties based on business needs What We're Looking For High school diploma or GED required Minimum of 1 year of collections experience Strong reading, typing, and verbal communication skills Proficiency with office procedures and computer systems Excellent attention to detail and organizational skills Ability to follow procedures and work independently Benefits This position offers access to a competitive benefits package designed to support your well-being and career growth. Full benefit details will be provided upon hire. If you're ready to apply your collections expertise in a professional, supportive environment with flexible scheduling, we want to hear from you.
Staffmark is seeking an Account Resolution Representative to join a stable, well-established organization in Perry, NY. This role is ideal for professionals with collections experience and strong communication skills who thrive in a structured, customer-focused environment and are ready to grow their career. Hours & Pay Pay Rate: $17.20 per hour Schedule Training: MondayThursday: 8:00 AM5:00 PM Friday: 8:00 AM4:30 PM Post-Training (Flexible Schedule): MondayThursday: 8:00 AM9:00 PM Friday: 8:00 AM7:00 PM Employees select an 8-hour shift within the available windows and must work one evening per week until 9:00 PM. What You'll Do Contact account holders regarding delinquent balances and available repayment options Handle inbound and outbound calls related to account resolution Perform skip tracing to obtain updated contact and employment information Negotiate payments or payment arrangements and escalate complex cases as needed Accurately document all interactions while following approved scripts Verify data for special situations such as disability, bankruptcy, or legal actions Ensure compliance with all federal, state, and internal policies Complete additional duties based on business needs What We're Looking For High school diploma or GED required Minimum of 1 year of collections experience Strong reading, typing, and verbal communication skills Proficiency with office procedures and computer systems Excellent attention to detail and organizational skills Ability to follow procedures and work independently Benefits This position offers access to a competitive benefits package designed to support your well-being and career growth. Full benefit details will be provided upon hire. If you're ready to apply your collections expertise in a professional, supportive environment with flexible scheduling, we want to hear from you.