Husqvarna Group
Why consider this job opportunity
Opportunity for career advancement and growth within the organization
Supportive and collaborative work environment
Chance to make a positive impact on customer satisfaction through efficient warranty processing
Involvement in developing and implementing process improvements
Ability to work with various departments, enhancing cross-functional skills
What to Expect (Job Responsibilities)
Process all customer warranty claims and provide daily performance reports
Make decisions on approving and denying warranty claims that do not meet company guidelines
Respond to inquiries from dealers, distributors, and retailers regarding warranty applications
Document all dealer communications in the employer's CRM software
Assist with warranty administration training and develop or revise written work instructions for warranty systems
What is Required (Qualifications)
High School diploma or equivalency
Minimum of 3 years of education and warranty experience
At least 1 year of call center experience
Strong mechanical troubleshooting abilities in engines, cutting systems, and power transmission systems
Proficient in Level II or Level III Microsoft Excel and Word programs
How to Stand Out (Preferred Qualifications)
Experience interpreting technical manuals and illustrated parts lists
Strong problem-solving skills with 2 Stroke and 4 Stroke engines
Ability to write reports, business correspondence, and procedure manuals
Proficient in AS400 functions and internal computer programs, including "Data Warehouse"
#WarrantyProcessing #CustomerService #MechanicalTroubleshooting #CareerOpportunity #ProcessImprovement
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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Opportunity for career advancement and growth within the organization
Supportive and collaborative work environment
Chance to make a positive impact on customer satisfaction through efficient warranty processing
Involvement in developing and implementing process improvements
Ability to work with various departments, enhancing cross-functional skills
What to Expect (Job Responsibilities)
Process all customer warranty claims and provide daily performance reports
Make decisions on approving and denying warranty claims that do not meet company guidelines
Respond to inquiries from dealers, distributors, and retailers regarding warranty applications
Document all dealer communications in the employer's CRM software
Assist with warranty administration training and develop or revise written work instructions for warranty systems
What is Required (Qualifications)
High School diploma or equivalency
Minimum of 3 years of education and warranty experience
At least 1 year of call center experience
Strong mechanical troubleshooting abilities in engines, cutting systems, and power transmission systems
Proficient in Level II or Level III Microsoft Excel and Word programs
How to Stand Out (Preferred Qualifications)
Experience interpreting technical manuals and illustrated parts lists
Strong problem-solving skills with 2 Stroke and 4 Stroke engines
Ability to write reports, business correspondence, and procedure manuals
Proficient in AS400 functions and internal computer programs, including "Data Warehouse"
#WarrantyProcessing #CustomerService #MechanicalTroubleshooting #CareerOpportunity #ProcessImprovement
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr