Recooty
Job Brief
Southwestern HR Consulting is partnering with SYNLawn in their search for an Inside Sales Representative. As an Inside Sales Representative, you will be responsible for providing customer support and asking qualifying questions to determine the right product for our customers who are inquiring about our artificial turf products.
Responsibilities
Respond to customer inquiries via phone, email, and online chat in a friendly and professional manner and provide comprehensive customer service
Conduct research and use resources to provide accurate customer information
Utilize up-to-date product knowledge to effectively answer customer questions
Develop customer relationships and provide customer support
Process orders, follow up on existing orders, and upsell services
Follow company policies and procedures to ensure a high level of customer satisfaction
Maintain accurate customer records and inventory records
Assist in the warehouse when needed with collecting orders and/or accepting deliveries
Escalate customer complaints or issues when necessary
Skills Required
Proven sales experience in a customer service or sales role
Excellent communication and interpersonal skills
Proven ability to handle and prioritize multiple tasks
Strong problem-solving and analytical skills
Ability to work independently and as part of a team
Knowledge of artificial turf products is a plus
Warehouse experience is a plus
Forklift certification or experience is a plus
#J-18808-Ljbffr
Responsibilities
Respond to customer inquiries via phone, email, and online chat in a friendly and professional manner and provide comprehensive customer service
Conduct research and use resources to provide accurate customer information
Utilize up-to-date product knowledge to effectively answer customer questions
Develop customer relationships and provide customer support
Process orders, follow up on existing orders, and upsell services
Follow company policies and procedures to ensure a high level of customer satisfaction
Maintain accurate customer records and inventory records
Assist in the warehouse when needed with collecting orders and/or accepting deliveries
Escalate customer complaints or issues when necessary
Skills Required
Proven sales experience in a customer service or sales role
Excellent communication and interpersonal skills
Proven ability to handle and prioritize multiple tasks
Strong problem-solving and analytical skills
Ability to work independently and as part of a team
Knowledge of artificial turf products is a plus
Warehouse experience is a plus
Forklift certification or experience is a plus
#J-18808-Ljbffr