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Covetrus

Customer Training Specialist

Covetrus, Madison, Wisconsin, United States

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Employer Industry: Animal Health Technology

Why consider this job opportunity:

Salary up to $61,800

Opportunity for career advancement and growth within the organization

Comprehensive benefits package including health, dental, and vision coverage

Flexible work environment with remote training sessions

Engage in meaningful work that supports veterinary practices and animal health

Opportunity to develop and enhance training materials and programs

What to Expect (Job Responsibilities):

Deliver technology training engagements from start to finish using prepared curriculum on identified topics

Conduct online training sessions covering system functionality and best practices for customers adopting new technology

Collaborate closely with customers to ensure satisfaction and develop proficiency in technology solutions

Document and track training activities and progress within the internal CRM/Project Management system

Assist with technology solutions configurations based on established standard procedures

What is Required (Qualifications):

4-year degree in a related discipline or equivalent experience in a customer-facing role

Minimum 1 year of experience in a customer-facing role, preferably in training, implementation, or customer support/service

Experience with Salesforce, ServiceNow, ZenDesk, or similar tools preferred

Proficiency with Microsoft O365 suite

Technology/SaaS experience preferred

How to Stand Out (Preferred Qualifications):

Experience leading presentations, public speaking, or classroom training for technology or software products

Ability to coach and train a diverse group of people, both virtually and in person

Passion for creating and sharing best practices via reliable, repeatable content

Veterinary industry knowledge a plus

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