LHH
Customer Service Representative
The Customer Service Representative serves as the primary point of contact for customers, ensuring a positive experience through effective communication, problem-solving, and timely resolution of inquiries. This role requires strong interpersonal skills, attention to detail, and the ability to work collaboratively across departments to maintain customer satisfaction. This is a Contract to Hire opportunity near Schaumburg, IL. Key Responsibilities: Respond promptly to customer inquiries via phone, email, and other channels. Process customer orders accurately, including EDI and web-based submissions. Handle returns, credits, and resolve complaints in a professional manner. Provide information on products, services, pricing, and availability. Collaborate with logistics and purchasing teams to ensure timely delivery. Maintain accurate records of customer interactions and transactions. Escalate complex issues to appropriate departments and follow through to resolution. Promote new services or programs during customer interactions. Skills and Qualifications: Prior experience in a customer-facing role preferred. Strong verbal and written communication skills. Ability to multi-task, prioritize, and manage time effectively. Problem-solving abilities with a detail-oriented mindset. Proficiency in MS Office and familiarity with ERP systems. Associate degree or equivalent experience. [Optional: Language proficiency, e.g., Spanish preferred.] Job Details: Contract to Hire Pay $21-$25 an hour depending on experience If you are interested, please apply and submit your resume. Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria. Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply. To read our Candidate Privacy Information Statement, please navigate to https://www-uat.lhh.com/us/en/candidate-privacy The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: The California Fair Chance Act Los Angeles City Fair Chance Ordinance Los Angeles County Fair Chance Ordinance for Employers San Francisco Fair Chance Ordinance Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Ref: US_EN_27_813124_3110995
The Customer Service Representative serves as the primary point of contact for customers, ensuring a positive experience through effective communication, problem-solving, and timely resolution of inquiries. This role requires strong interpersonal skills, attention to detail, and the ability to work collaboratively across departments to maintain customer satisfaction. This is a Contract to Hire opportunity near Schaumburg, IL. Key Responsibilities: Respond promptly to customer inquiries via phone, email, and other channels. Process customer orders accurately, including EDI and web-based submissions. Handle returns, credits, and resolve complaints in a professional manner. Provide information on products, services, pricing, and availability. Collaborate with logistics and purchasing teams to ensure timely delivery. Maintain accurate records of customer interactions and transactions. Escalate complex issues to appropriate departments and follow through to resolution. Promote new services or programs during customer interactions. Skills and Qualifications: Prior experience in a customer-facing role preferred. Strong verbal and written communication skills. Ability to multi-task, prioritize, and manage time effectively. Problem-solving abilities with a detail-oriented mindset. Proficiency in MS Office and familiarity with ERP systems. Associate degree or equivalent experience. [Optional: Language proficiency, e.g., Spanish preferred.] Job Details: Contract to Hire Pay $21-$25 an hour depending on experience If you are interested, please apply and submit your resume. Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria. Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply. To read our Candidate Privacy Information Statement, please navigate to https://www-uat.lhh.com/us/en/candidate-privacy The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: The California Fair Chance Act Los Angeles City Fair Chance Ordinance Los Angeles County Fair Chance Ordinance for Employers San Francisco Fair Chance Ordinance Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Ref: US_EN_27_813124_3110995