MCI
Remote Bilingual Call Center Representative | Spanish-English
MCI, Orlando, Florida, us, 32885
Employer Industry: Business Process Outsourcing (BPO)
Why consider this job opportunity
Competitive compensation based on experience
Paid Time Off and paid holidays available
Incentives & Rewards, including bonuses and prizes
Comprehensive health benefits after 90 days of employment
Opportunities for career growth and internal promotions
Fun, engaging work environment with a casual dress code
What to Expect (Job Responsibilities)
Handle inbound and outbound contacts in a courteous and professional manner
Listen to customers, understand their needs, and resolve issues effectively
Utilize systems and technology for account management tasks
Document and process customer claims accurately in the system
Ensure first call resolution through effective problem-solving and call handling
What is Required (Qualifications)
High School Diploma or GED
Bilingual proficiency in English and Spanish
Experience with data entry utilizing a computer
Excellent organizational, written, and oral communication skills
Ability to evaluate, troubleshoot, and follow up on customer issues
How to Stand Out (Preferred Qualifications)
One (1) year of experience in customer service, technical support, or related fields in a contact center environment
Familiarity with Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.
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Why consider this job opportunity
Competitive compensation based on experience
Paid Time Off and paid holidays available
Incentives & Rewards, including bonuses and prizes
Comprehensive health benefits after 90 days of employment
Opportunities for career growth and internal promotions
Fun, engaging work environment with a casual dress code
What to Expect (Job Responsibilities)
Handle inbound and outbound contacts in a courteous and professional manner
Listen to customers, understand their needs, and resolve issues effectively
Utilize systems and technology for account management tasks
Document and process customer claims accurately in the system
Ensure first call resolution through effective problem-solving and call handling
What is Required (Qualifications)
High School Diploma or GED
Bilingual proficiency in English and Spanish
Experience with data entry utilizing a computer
Excellent organizational, written, and oral communication skills
Ability to evaluate, troubleshoot, and follow up on customer issues
How to Stand Out (Preferred Qualifications)
One (1) year of experience in customer service, technical support, or related fields in a contact center environment
Familiarity with Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.
#J-18808-Ljbffr